BRONDON ROBINSON
Dallas,USA
Summary
Experienced Claim Adjuster with 2 years of expertise in investigating and analyzing property damage claims, determining coverage, liability, and damages. Proficient in Xactimate, Guidewire, and claims investigation, with a strong understanding of insurance policies and residential construction standards.
Overview
6
6
years of professional experience
Work History
Water Mitigation Specialist
Wardlaw Claims
01.2025 - 11.2025
- Executed water damage assessments, leading to targeted mitigation strategies that minimized property damage and expedited restoration timelines.
- Worked closely with its adjusters to streamline claims processes, enhancing client satisfaction and reducing resolution times.
- Provided clients with clear communication and guidance throughout the mitigation process, fostering trust and customer loyalty.
- Maintained meticulous documentation of mitigation activities, ensuring compliance with industry standards and facilitating smooth project handovers.
Property Desk Adjuster
Alacrity Solutions/ USAA
07.2024 - 11.2024
- Investigated and analyzed property damage claims to determine coverage, liability, and damages, ensuring accurate and fair assessments.
- Provided detailed estimates of repair costs and assessed property values based on current market conditions, facilitating informed decision-making for clients.
- Communicated regularly with clients to provide status updates and ensure timely completion of paperwork and claim processing.
Property Desk Adjuster
Alacrity Solutions/ MSI/QBE
01.2024 - 07.2024
- Investigated and analyzed property damage claims to assess coverage, liability, and damages, ensuring thorough evaluation and resolution.
- Provided clients with guidance on best practices for preventing future property losses, enhancing client understanding and risk management.
- Maintained accurate and detailed records of investigations and communicated regularly with clients to keep them informed about claim status.
Auto Claim Specialist
State Farm
05.2023 - 12.2023
- Evaluated automobile policy coverage and determined appropriate benefits for claimants, ensuring compliance with policy terms and conditions.
- Conducted thorough investigations of auto insurance claims to verify accuracy and completeness, and analyzed accident reports to establish liability and damages in accordance with applicable laws.
- Negotiated settlements effectively with claimants, attorneys, and other stakeholders, balancing company interests with fair resolutions.
Property Desk Adjuster
Davies/USAA Insurance
01.2023 - 05.2023
- Conducted initial quality contact with clients to outline claim processes, set expectations, and verify loss details, ensuring effective communication and customer satisfaction.
- Assessed coverage and calculated settlement amounts, including additional living expenses, while reconciling contractor repair estimates to address discrepancies and facilitate accurate payments.
- Processed settlement checks and composed detailed closing reports, maintaining accurate claim records utilizing specialized software.
- Executed water damage assessments, leading to targeted mitigation strategies that minimized property damage and expedited restoration timelines.
- Worked closely with insurance adjusters to streamline claims processes, enhancing client satisfaction and reducing resolution times.
- Provided clients with clear communication and guidance throughout the mitigation process, fostering trust and customer loyalty.
- Maintained meticulous documentation of mitigation activities, ensuring compliance with industry standards and facilitating smooth project handovers.
Desk Adjuster
Pilot/ All State
03.2022 - 12.2022
- Provided excellent customer service by effectively communicating information and actively listening to client concerns.
- Analyzed investigation findings and communicated with contractors to process claims and develop repair cost estimates.
- Input claim information and payments into the company database, ensuring accuracy and efficiency.
Portal Collection Specialist
Waterlogic USA
10.2019 - 02.2022
- Managed customer accounts and tracked overdue payments consistently.
- Communicated with clients to resolve payment issues effectively.
- Utilized CRM software to monitor account statuses and follow-ups.
- Processed customer payments and updated accounts promptly.
Education
Certification - Computer Science
MyComputerCareer.com
Dallas, TX12.2020
High School Diploma - General Education
America's National Christian Academy
Arlington, TX05.2011
Skills
- Xactimate
- Guidewire
- Claims Investigation
- Microsoft Excel
- Adobe
- Problem Solving
- Communication
- Insurance Policies
- Construction Standards
- Customer Service
- Negotiation
- Risk Management
- CCC
Timeline
Water Mitigation Specialist
Wardlaw Claims
01.2025 - 11.2025
Property Desk Adjuster
Alacrity Solutions/ USAA
07.2024 - 11.2024
Property Desk Adjuster
Alacrity Solutions/ MSI/QBE
01.2024 - 07.2024
Auto Claim Specialist
State Farm
05.2023 - 12.2023
Property Desk Adjuster
Davies/USAA Insurance
01.2023 - 05.2023
Desk Adjuster
Pilot/ All State
03.2022 - 12.2022
Portal Collection Specialist
Waterlogic USA
10.2019 - 02.2022
High School Diploma - General Education
America's National Christian Academy
Certification - Computer Science
MyComputerCareer.com