Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Bronell Ingram

Summary

Forward-thinking Operations Specialist bringing 10+ years of expertise in training and development for the older workers for Human Resources and Career Placement sector businesses. Cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies. Proficient in Microsoft 365 and Media Internet Search.

Proven track record of successfully managing multiple freelance assignments concurrently, meeting deadlines and client satisfaction. Possessing excellent communication skills while interacting effectively with both technical and non-technical personnel at all levels.

Overview

8
8
years of professional experience

Work History

Independent Contractor Business Marketing

ISecretshop.com
03.2018 - Current
  • Certified Mystery Shopper Association affiliation for 7+years conducting revealed and non-revealed audits contracted for major companies to improve the customer satisfaction experience for consumers.
  • Aligned the best practices and expectations shopped at the assigned business establishment with the written guidelines and the Mission developed by the Corporation.
  • Analyzed marketing data to identify trends and adjust strategies for improved performance.

Employment Program Administrative Aide

San Bernardino County Aging and Adult Services
05.2017 - 04.2025
  • Administered the policy and enrollment to support the Senior Community Services Employment Program(SCSEP) Title V for the older worker age 55 years and overseen by the Federal Department of Labor Training and Administration.
  • Executed record filing system to improve document organization and management.
  • Maintained confidentiality of sensitive information while managing files, records, and communications diligently.
  • Ensured accuracy in documentation by proofreading materials, maintaining records, and updating databases regularly.
  • Contributed to a positive work environment by providing professional assistance to colleagues when needed.
  • Supported human resources initiatives by assisting with recruitment efforts, employee evaluations, and policy enforcement.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.

Education

Bachelor of Science - Secondary Education

University of North Texas
Denton, TX

Skills

  • Excellent Oral and Written Communication
  • Negotiating
  • Training and Development
  • Customer Care Satisfaction
  • Leadership
  • Critical Thinking and Problem Solving

Interests

  • Youth mentor, providing guidance and support to empower the next generation of leaders
  • Music
  • I enjoy helping others and giving back to the community
  • Drawing and Painting

Timeline

Independent Contractor Business Marketing

ISecretshop.com
03.2018 - Current

Employment Program Administrative Aide

San Bernardino County Aging and Adult Services
05.2017 - 04.2025

Bachelor of Science - Secondary Education

University of North Texas

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