Accomplished in transforming leadership and learning strategies at Cox Communications, Cox Enterprises, and IBM. I excel in instructional design, stakeholder collaboration, and team leadership.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Senior Manager Leadership Development
Cox Enterprises
01.2022 - Current
Coordinated with internal business units to ensure successful execution of projects .
Identified areas of improvement within existing leadership and executive development programs through process analysis, focus groups, and research.
Crafted monthly reprts on all programs for senior management review.
Collaborated with external vendors to develop leadership programs to fill gaps in our Leadership Capabilities.
Established effective communication channels between different departments and divisions of Cox Enterprises.
Established and maintained relationships with key stakeholders to support business objectives.
Senior Learning Advisor
Cox Communications
12.2018 - 01.2022
I worked in tandem with my clients as a learning strategist to help them uncover their learning needs and address them quickly, effectively, and efficiently.
Collaborated with my clients to source potential learning solutions before they realized they had a need.
Helped my clients deliver value to Cox and showed my clients where learning can bridge performance gaps.
Worked with stakeholders to uncover business challenges that could be addressed by learning options.
Identified business objectives, mapped them to organizational objectives, determined how success would be measured, and documented the anticipated business impact to the organization.
Framed and recommended learning solutions as part of the Target State of Learning Roadmap for learner, business unit, and company success.
Advocated for 'continuous learning.' Managers and leaders must reinforce learning for retention to occur.
Partnered with clients and HR to develop learning paths for all job roles that help employees with career readiness
Curriculum Development Program Manager
Cox Communications
11.2017 - 12.2018
Analyze business area needs to determine the best approach to address business challenges
Interface with end users, vendors, subject matter experts, and customers to develop training
Lead teams of learning professionals who tackle learning challenges and deliver projects on time and on budget
Manage vendor relationships to ensure outsourced projects meet business objectives and vendors produce innovative, high-quality deliverables
Senior Instructional Designer
IBM
05.2011 - 11.2017
Supported IBM's premier sales training program, Global Sales School (GSS), by developing new content and revising content as needed, updating facilitator tools, including call grids, scoring grids, and facilitator guides, and addressing program owner requests
Lead international team of designers and developers to create new digitally-based sales program and maintain existing sales courses
Designed, developed, and implemented new and revised negotiations content and mock calls for the GSS Close the Deal challenge
Created collateral including client proposals, value propositions, and client background material for sellers and the people playing the client role
Piloted the new offering with facilitators
Revised and implemented worldwide in 2016
Implemented a business impact and predictive analytics study for GSS that determined GSS has 55.9% return on investment by reducing seller attrition
Submitted GSS for a Training Magazine outstanding initiative and won
Presented the impact study at the 2015 Association for Talent Development International Conference and Exposition in Orlando
Measurements and Analytics Lead
IBM
05.2011 - 11.2017
While also supporting IBM Sales and Industry Learning, I was the measurements and analytics lead for the Center for Advanced Learning: Support IBM Learning's awards process and mentor others in the submission of awards packages
Crafted a list of FAQs on awards applications and how to answer them
Review award applications and offer feedback
In 2015, I mentored three designers who were submitting award applications, all of whom won awards! I tracked all of our award applications and wins and shared this data with our Chief Learning Officer who used it to support customer requests and inquiries about IBM's learning expertise
As Measurements Lead, provide thought leadership around IBM Learning's custom survey process
Manage and curate IBM's Analytics and Measurements teamroom
Project Manager and Program Manager, AT&T Learning Account
IBM
04.2006 - 05.2011
While with IBM, I supported both AT&T Learning and AT&T Mobility as a program manager tasked with developing learning deliverables: Managed IBM learning development resources assigned to the AT&T Training account and AT&T Mobility account both onsite and virtual
Managed over 250 major online deliverables for AT&T with combined budgets of over US $2,500,000 and over 15,000 resource hours