Bronson Branch
Coralville,IA
Summary
Versatile Front Desk Supervisor adept at managing guest expectations, hotel reputation and business needs. Effective multitasker and clear communicator with 3 years in hospitality industry. Experience managing front desk team of guest service specialists.
Overview
16
16
years of professional experience
Work History
Front Desk Supervisor
Hampton Inn Suites
06.2021 - Current
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Scheduled and assigned daily work and activities for team members.
- Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
- Communicated regularly with management on front desk performance, identifying areas for improvement or growth opportunities.
- Collected room deposits, fees, and payments.
- Coordinated with room service, housekeeping, maintenance, and security to meet all guest needs.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Retail Customer Service Associate
Walgreens
05.2019 - 02.2021
- Maintained a clean and organized store environment, enhancing customer shopping experience.
- Kept customer spaces clean, neat and organized for maximum appeal.
- Handled cash register operations accurately, minimizing discrepancies while reconciling daily financial reports.
- Educated customers about ongoing promotions and special offers, driving additional revenue for the store.
- Processed returns and exchanges efficiently, ensuring customer satisfaction and trust in the company''s policies.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering long-term relationships with clients.
- Assisted customers with product selection, increasing sales and promoting brand loyalty.
Farm Hand
Hora Farms
04.2008 - 05.2019
- Assisted in the construction or repair of fences, barns, sheds, or other infrastructure necessary for successful farm operation.
- Loaded and unloaded farm supplies and materials and stored in correct barn location.
- Maintained and repaired fences, buildings and other farm structures as part of groundskeeping duties.
- Operated farm equipment such as tractors and trucks with extreme care and precision.
- Checked farmland for issues in need of attention, such as fences to mend and broken pipes to fix.
- Performed regular maintenance to keep farm equipment in safe working order.
- Operated various farm machinery including tractors, plows, and balers for efficient land cultivation and crop production.
- Replaced animal's hay and water regularly while watching animals for changes in behavior or demeanor.
Education
Diploma -
Highland High School
Riverside, IA05.2008
Skills
- Guest Relations
- Time Management
- Reservations Management
- Problem-solving skills
- Customer Service Management
- Word Processing
- Team building proficiency
- Training and mentoring
- Staff Supervision
- Team building and supervision
- Reservation Management
- POS System Operation
- Listening Skills
- Cash control
- Issue Resolution
- Complaint Management
Timeline
Front Desk Supervisor
Hampton Inn Suites
06.2021 - Current
Retail Customer Service Associate
Walgreens
05.2019 - 02.2021
Farm Hand
Hora Farms
04.2008 - 05.2019
Diploma -
Highland High School
Similar Profiles
Patricia JohnsonPatricia Johnson
Front Desk Clerk/Night Auditor at Hampton Inn and Hampton Inn & SuitesFront Desk Clerk/Night Auditor at Hampton Inn and Hampton Inn & Suites
Ana GutierrezAna Gutierrez
Lead Guest Service Agent at Homewood Suites & Hampton Inn & Suites by HiltonLead Guest Service Agent at Homewood Suites & Hampton Inn & Suites by Hilton
Amanda OzunaAmanda Ozuna
Dual Sales Manager at Hampton Inn & Suites/Home2 Suites RiverwalkDual Sales Manager at Hampton Inn & Suites/Home2 Suites Riverwalk
Gregory GirtatosGregory Girtatos
General Manager at Hampton Inn Portsmouth, Port Inn & SuitesGeneral Manager at Hampton Inn Portsmouth, Port Inn & Suites
Carine BolombeloCarine Bolombelo
Surgical Technologist at University of Iowa Hospital and ClinicsSurgical Technologist at University of Iowa Hospital and Clinics