BRONSON GAGNER
Summary
Experienced Operations Manager with a proven track record of successfully tackling both routine and complex business challenges through resourceful and creative solutions. Known for a driven, dedicated, and hardworking leadership style, effectively streamlining operations, enhancing business performance, and fostering collaboration.
Overview
16
16
years of professional experience
Work History
Duty Manager
Universal Orlando Resort
Orlando, FL
08.2019 - 01.2024
- Regularly review Food & Beverage P&L Reports to best streamline business operations and implement cost savings initiatives
- Managed food service sales, costs and budget administration to keep operations in line with financial targets in 22 owned and operated CityWalk venues
- Fashioned a positive work environment for the Duty Management Team by demonstrating effective communication, constructing flexible schedules, while emphasizing the importance of business partnerships and collaboration
- Acted as the incident commander in various Emergency Management incidents such as, severe weather conditions, active shooter threats, bomb threats and power outages while in full support of 8 on site Resort Hotels
Duty Supervisor
Universal Orlando Resort
Orlando, FL
05.2017 - 08.2019
- Monitoring the operational productivity of guest services, food and beverage venues and merchandise locations, as well as providing support to the 3rd party venues, and maintenance of all common areas
- Developing a strong cooperation among all departments by building professional relationships to ensure the effectiveness and adherence to all company policies and procedures
- Respond to all critical situations in absence of senior leaders, while delivering effective communication concerning guest or venue operational issues
- Enhanced operational performance by developing effective business development strategies, system audits and procedures
Security/Emergency Management
Universal Orlando Resort
Orlando, FL
05.2015 - 05.2017
- Attended to urgent emergency situations such as accidents, alarms and suspicious activity as first responder, including all guest, venue, and operational concerns
- Specially trained in the Command Center, gaining exceptional knowledge of Emergency Management, safety, liability, and the Security Incident Report Database
- Preserve the knowledge of the resort wide surveillance monitoring system including all Fire Alarm Control Panels and Hold-Up Alarm safety procedures
Retail Manager
Oreily's Auto Parts
Columbus, GA
06.2012 - 02.2017
- Directly responsible for managing 7 salaried and 13 hourly staff members, ensuring the highest standards of customer satisfaction and the effective execution of all operational duties. Provided leadership, performance evaluations, and continuous support to maintain optimal service levels and staff productivity.
- Conducted in-depth financial analysis to identify opportunities for enhancing profitability, optimizing resource allocation, and improving operational efficiency. Provided actionable insights to support strategic decision-making and drive overall financial performance.
- Responsible for the recruitment, training, mentoring, and regular evaluation of staff members to ensure high performance, skill development, and alignment with organizational goals. Continuously provided guidance and feedback to foster professional growth and maintain a productive team environment.
Professional Athlete
Major League Baseball Association
Cincinnati, OH
05.2008 - 05.2012
- Demonstrated exceptional athletic skills by competing at the professional level, contributing to team victories through strategic plays and consistent performance.
- Enhanced team dynamics and morale through leadership and teamwork, fostering a supportive and collaborative environment both on and off the field.
Education
Bachelors of Science - Psychology/Criminal Science
Columbus State University
Columbus, GASkills
- Hospitality
- Customer Service
- Teamwork Dedication
- Problem Solving
- Project Management
- Incidents Management
- Inventory coordination
- Team training and development
- Cross-functional team management
- Communication and adaptation skills
Timeline
Duty Manager
Universal Orlando Resort
08.2019 - 01.2024
Duty Supervisor
Universal Orlando Resort
05.2017 - 08.2019
Security/Emergency Management
Universal Orlando Resort
05.2015 - 05.2017
Retail Manager
Oreily's Auto Parts
06.2012 - 02.2017
Professional Athlete
Major League Baseball Association
05.2008 - 05.2012
Bachelors of Science - Psychology/Criminal Science
Columbus State University
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