Brontanya Shepherd
Hixson,TN
Summary
Organized and dependable candidate that is successful at managing multiple priorities with a positive attitude. With the willingness to take on added responsibilities to meet team goals. Also able to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworker always ready to learn more and to help any way possible.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
T-Mobile
04.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
Cashier
Weigels
11.2022 - 04.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
Customer Service Representative
T-Mobile
09.2021 - 10.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
Direct Support Professional
Orange Grove Center
09.2015 - 11.2021
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Addressed emergency situations calmly and effectively, prioritizing the safety of both clients and staff members involved.
Education
Culinary Certificate - Culinary Arts
Virginia College School of Business And Health
Chattanooga, TN05.2013
High School Diploma -
Tyner Academy
Chattanooga, TN05.2010
Skills
Customer Service
Problem-solving abilities
Active Listening
Critical Thinking
Problem Resolution
Call center experience
Complaint Handling
Payment Processing
Scheduling
Follow-up skills
Timeline
Customer Service Representative
T-Mobile
04.2023 - Current
Cashier
Weigels
11.2022 - 04.2023
Customer Service Representative
T-Mobile
09.2021 - 10.2022
Direct Support Professional
Orange Grove Center
09.2015 - 11.2021
Culinary Certificate - Culinary Arts
Virginia College School of Business And Health
High School Diploma -
Tyner Academy
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