Bronte Lerma
Parker,Arizona
Summary
Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Utility Clerk/ Acting Supervisor
Colorado River Indian Tribes
1000 Agency Rd
05.2022 - Current
- Improved customer satisfaction by efficiently addressing and resolving utility service inquiries and concerns.
- Streamlined billing processes for increased accuracy and timely payments from customers.
- Enhanced team productivity with effective communication, coordination, and collaboration on tasks.
- Supported company revenue growth by efficiently handling new customer registrations and account setups.
- Ensured regulatory compliance through diligent record-keeping, reporting, and documentation management.
- Optimized utility resource allocation by accurately tracking usage data and generating detailed reports for upper management.
- Collaborated with cross-functional teams to ensure seamless operations between departments contributing to overall business success.
- Addressed and resolved customer complaints and answered subsequent customer service questions.
- Enacted overdue account collection procedures and negotiated adjusted payments through payment plans.
- Prepared work order requests for new service, outages and maintenance actions.
- Scheduled monthly meter readings and assisted meter readers in logging accurate numbers.
- Updated and purged out-of-date records and files.
- Answered phones, faxes and emails regarding official city utility services.
- Assisted with onboarding of new employees.
- Purchased and maintained office supplies.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Handled multiple payment methods securely.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
Front Desk Clerk
Parker Walk In Clinic
601 Riverside Rd
06.2021 - 05.2022
- Checked patient insurance, demographic and health history to keep information current.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Maintained current and accurate medical records for patients.
- Transcribed phone messages and relayed to appropriate personnel.
- Disseminated sensitive patient information and coordinated with translators to offer personalized service to individuals from diverse backgrounds.
- Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.
- Helped patients complete necessary medical forms and documentation.
- Managed multi-line phone system and pleasantly greeted patients.
TV Services
Northern Arizona University
1109 S. Geronimo Ave.
08.2020 - 06.2021
- Used Microsoft Word and other software tools to create documents and other communications.
- Created films and recordings or non-broadcast programming for public entertainment or education.
- Used Adobe Photoshop and Adobe Lightroom to crop, invert and control light and color properties of photos.
- Reviewed and edited film by selecting best combination of performance, sequencing and timing to tell story.
- Edited videos by managing graphics, sound, music and color correction.
- Improved efficiency by managing digital files, archiving images, and maintaining a well-organized database of completed projects.
- Supported photographers in capturing high-quality images through precise positioning of subjects, props, and backgrounds.
- Contributed to successful marketing campaigns by providing visually compelling content for print materials, social media platforms, and websites.
ITN Operator
Arizona Western College
1109 S. Geronimo Ave.
11.2019 - 06.2021
- Completed clerical tasks such as filing, copying and distributing mail.
- Followed all policies, regulations, dress codes and schedules.
- Maintained excellent attendance record, consistently arriving to work on time.
- Connect classes to other off campus sites
- Report to team leader of any technical issues
Lead Teacher
CRIT Head Start
18026 Mohave Rd.
08.2016 - 11.2019
- Developed and optimized rich learning environment by capitalizing on diverse engagement strategies and enriching teaching techniques.
- Assisted students of all ability levels develop life-long learning skills and good study habits.
- Developed and deepened relationships with students, family members and faculty to promote optimal student learning environments.
- Planned and implemented different daily activities to enhance overall development and growth of every student.
- Maintained patience and level-headedness in diverse situations to continuously support student development and personal growth.
- Conferred with parents about student progress to boost family involvement and enhance student support.
- Collaborated with teaching staff to devise and implement coordinated educational strategies and student support networks.
- Chose optimum curriculum for each class and devised creative daily lesson plans to meet requirements and needs of different learners.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Organized rooms in line with current educational thinking to maximize educational opportunities.
- Enhanced student learning by optimizing wide range of instructional approaches and innovative classroom activities.
- Established and enforced rules related to respect and personal responsibility in classroom.
- Reviewed facility environment, removed concerns and optimized for children's safety.
- Completed documentation on individual children and teachers for recordkeeping.
Resource Aide/ Substitute
Wallace Junior High
1201 W. 16th St.
11.2014 - 05.2016
- Developed program to work with students and increase interest in higher learning.
- Modified the general education curriculum for special-needs students based upon a variety of instructional techniques and technologies.
- Composed and drafted all outgoing correspondence and reports for head teacher.
- Promoted good behavior by using the positive reinforcement method.
- Taught basic education principles while complying with IEP and ARD goals.
- Relieved the head teacher.
- Assigned lessons and corrected homework.
- Worked with an average of 20 students per class.
- Instructed students on a variety of skills, including Reading, Writing and Math.
- Advised students on course selection, progress toward graduation and career decisions.
- Assisted in preparing reports and paperwork for parent-teacher conferences.
Special Education Aide
Blake Elementary
701 S. Navajo Ave.
04.2014 - 11.2014
- Encouraged good behaviors using the positive reinforcement method.
- Established a safe play environment for the children.
- Instructed children on proper health and personal habits.
- Organized and engaged in recreational activities such as games and puzzles.
- Meticulously sanitized toys and play equipment.
- Encouraged children to be understanding of and patient with others.
- Engaged with children on an individual basis in a pleasant manner.
- Taught basic education principles while complying with IEP and ARD goals.
- Promoted language development skills through reading and storytelling.
- Modeled appropriate activities and positive behavior management.
- Supervised circle time, free play, outside play and learning and developmental activities.
- Instructed small groups of students in basic concepts such as the alphabet, shapes and color recognition.
- Assisted the classroom teacher in supervising snack time and indoor and outdoor play.
- Prepared instruction materials, including making copies, constructing bulletin boards and setting up work areas.
Director/Teacher
Lil Blessings Daycare
1013 W. Arizona Ave
04.2012 - 04.2014
- Encouraged good behaviors using the positive reinforcement method.
- Established a safe play environment for the children.
- Instructed children on proper health and personal habits.
- Organized and engaged in recreational activities such as games and puzzles.
- Dressed infants and toddlers and changed their diapers.
- Communicated openly with children's parents about daily activities and behaviors.
- Continually kept abreast of toy and child-related recalls and safety warnings.
- Meticulously sanitized toys and play equipment.
- Encouraged children to be understanding of and patient with others.
- Allowed for ample outdoor recreation time.
- Maintained a child-friendly environment with access to outdoor activities.
- Monitored each student’s educational progress with individualized charts and files.
- Addressed behavioral and learning issues with parents and daycare management.
- Engaged with children on an individual basis in a pleasant manner.
- Administered medications and kept appropriate records.
- Worked with interdisciplinary team members to evaluate children's progress and recommend appropriate learning plans.
- Addressed behavioral and learning issues with parents and daycare management.
- Identified signs of emotional and developmental problems in children and reported to parents.
- Established daily routines that were easy for the children to follow.
- Oversaw daily office operations for staff of [5] employees.
- Trained, coached and mentored staff.
- Developed and rolled out new policies.
Cashier
Walmart Superstore
01.2011 - 03.2012
- Operated a cash register for cash, check and credit card transactions.
- Stocked and replenished merchandise according to store merchandising layouts.
- Cleaned and organized the store, including the checkout desk and displays.
- Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
- Handled all customer relations issues in a gracious manner and in accordance with company policies.
- Welcomed customers into the store and helped them locate items.
- Used time efficiently when not serving customers, including folding clothes and cleaning out fitting rooms.
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
- Verified that all customers received receipts for their purchases.
- Followed merchandising guidelines to present visually appealing displays.
- Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
- Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.
- Communicated clear expectations and goals to each team member.
- Worked with the management team to implement the proper division of responsibilities.
- Actively pursued personal learning and development opportunities.
- Answered customer telephone calls promptly and in an appropriate manner.
- Determined customer needs by asking relevant questions and listening actively to the responses.
- Maintained established merchandising standards, including window, sales floor and promotional displays.
Receiptionist
Brenda's Critter Corral
01.2010 - 01.2011
- Cleaned and organized the store, including the checkout desk and displays.
- Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
- Answered customer telephone calls promptly and in an appropriate manner.
- Retained customers by calling and sending reminder cards for appointments.
- Updated client records and added appointments to company calendar.
- Cleaned and disinfected kennels, equipment and work areas.
Education
High School Diploma - undefined
Parker High School
S. Laguna Parker, AZ 853442010
Licensed - Cosmotology
Charles of Italy
Lake Havasu City, AZ2011
Early Childhood Education
Arizona Western College
1109 s Geronimo Ave. Parker, AZ 85344Skills
- Active listening skills
- Retail sales
- Computer literate
- Staff training/development
- Employee scheduling
- People-oriented
- Good telephone etiquette
- Organization skills
Certification
- Social and Emotional Development and Identity Formation(2hrs)
- Getting to know the Arizona Early Learning Standards (2hrs)
- Nutrition in the Classroom (2hrs)
- Circle Time for Toddlers an Preschoolers (2hrs)
- Mandated Reporting of Child abuse/Neglect
- Practical Ideas for Addressing Challenging Behaviors (2hrs)
- Create a Special Place for Me (2hrs)
- Transition Magic (2hrs)
- Department-Provided Training For Child Care Facilities (3hrs)
- Teaching Children About Respect (2hrs)
- Rest and Naptime (1hr)
- Movin on: Effective Transitions (2hrs)
- The Three S's of Outdoor Play (2hrs)
- Brain Development (2hrs)
- Ages & Stages (2hrs)
- DAP- Developmentally Appropriate Practice (2hrs)
- Environments (2hrs)
- Positive Guidance (2hrs)
- Professionalism in Child Care (2hrs)
- Lesson Planning (2hrs)
Timeline
Utility Clerk/ Acting Supervisor
Colorado River Indian Tribes
05.2022 - Current
Front Desk Clerk
Parker Walk In Clinic
06.2021 - 05.2022
TV Services
Northern Arizona University
08.2020 - 06.2021
ITN Operator
Arizona Western College
11.2019 - 06.2021
Lead Teacher
CRIT Head Start
08.2016 - 11.2019
Resource Aide/ Substitute
Wallace Junior High
11.2014 - 05.2016
Special Education Aide
Blake Elementary
04.2014 - 11.2014
Director/Teacher
Lil Blessings Daycare
04.2012 - 04.2014
Cashier
Walmart Superstore
01.2011 - 03.2012
Receiptionist
Brenda's Critter Corral
01.2010 - 01.2011
High School Diploma - undefined
Parker High School
Licensed - Cosmotology
Charles of Italy
Early Childhood Education
Arizona Western College