Bronwen Gentry
Austin
Summary
Healthcare professional prepared for patient care with strong background in managing prior authorizations and fostering positive relationships with healthcare providers and insurance companies. Known for collaborative approach and consistently achieving results despite changing needs. Proficient in medical coding, insurance guidelines, and effective communication.
Overview
5
5
years of professional experience
Work History
Prior Authorization Specialist
Lifespring Health Systems
Scottsburg, IN
04.2025 - 10.2025
- Ensured communication between healthcare providers and insurance companies for prior authorization requests.
- Assisted in compiling necessary documentation to support authorization processes.
- Learned to navigate electronic health record systems for accurate data entry and retrieval.
- Supported team by tracking pending authorizations and following up on outstanding requests.
Receptionist
Lifespring Health Systems
Scottsburg, IN
05.2023 - 04.2025
- Managed front desk operations, ensuring a welcoming environment for patients and visitors.
- Coordinated appointment scheduling, optimizing patient flow and reducing wait times.
- Assisted in maintaining medical records, ensuring accuracy and HIPPA compliance.
- Handled incoming calls, providing information and directing inquiries to appropriate departments.
Certified Nursing Assistant
Help at Home
Seymour, IN
08.2022 - 01.2023
- Administered personal care and assistance with daily living activities for clients in home settings.
- Monitored client health conditions, documenting changes and reporting to healthcare professionals as needed.
- Developed individualized care plans in collaboration with families and healthcare teams to enhance client well-being.
Delivery Driver
O'Rileys Auto Parts
Scottsburg, IN
01.2022 - 08.2022
- Delivered automotive parts efficiently to various locations, ensuring timely service and customer satisfaction.
- Maintained accurate delivery logs, tracking schedules and confirming receipt of products upon delivery.
- Operated delivery vehicles in compliance with safety regulations, minimizing risks during transportation.
- Collaborated with warehouse staff to optimize loading processes and reduce wait times for deliveries.
Home Health Aide
Visting Angels
Scottsburg, IN
02.2021 - 07.2021
- Assisted clients with mobility, ensuring safety and comfort during transfers and daily routines.
- Provided companionship and emotional support to promote mental health and social engagement among clients.
- Trained new aides on best practices in patient care and compliance with safety protocols and procedures.
- Implemented infection control measures consistently to maintain a safe environment for clients and staff.
Education
No Degree - Funeral Directing
John A Gupton School of Mortuary Science
Nashville, TNAssociate of Science - Medical Lab Tech
Harrison Colle
Indianapolis, INCertification - Nursing
Ivy Tech Community College of Indiana
Columbus, IN05-2014
High School Diploma -
Columbus North High School
Columbus, IN01-2009
Skills
- Prior authorization process
- Medical terminology
- Medical appeals handling
- Authorizations
- Insurance verification
- Effective communication skills
- Patient care
- HIPAA compliance
- Reliable team player
- Alzheimer's and dementia care
- Basic life support
- Direct patient care
Timeline
Prior Authorization Specialist
Lifespring Health Systems
04.2025 - 10.2025
Receptionist
Lifespring Health Systems
05.2023 - 04.2025
Certified Nursing Assistant
Help at Home
08.2022 - 01.2023
Delivery Driver
O'Rileys Auto Parts
01.2022 - 08.2022
Home Health Aide
Visting Angels
02.2021 - 07.2021
No Degree - Funeral Directing
John A Gupton School of Mortuary Science
Associate of Science - Medical Lab Tech
Harrison Colle
Certification - Nursing
Ivy Tech Community College of Indiana
High School Diploma -
Columbus North High School