Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Bronwen Jones

North Las Vegas

Summary

Front Desk Management Professional with strong expertise in guest relations and administrative duties. Skilled in team collaboration, problem-solving, and adapting to changing circumstances. Known for effective communication and organizational abilities, ensuring smooth operations and high levels of customer satisfaction. Reliable and results-focused, consistently meeting and exceeding expectations.

Hospitality professional prepared to excel in managing front desk operations with high standards and results-driven approach. Known for strong team collaboration and adaptability in dynamic environments. Expertise in guest relations, staff management, and operational efficiency.

Qualified Front desk positoin with solid background in overseeing front desk operations and ensuring smooth daily functions. Proven track record of enhancing guest satisfaction and implementing effective check-in/check-out procedures. Demonstrated ability in team leadership and efficient problem-solving.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Front Desk Manager

SafeNest
01.2016 - Current
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Being the first face a domestic violence, sexual abuse or human trafficking requires more than just taking a name and asking them to sit down. it requires empathy and compassion. This is not an easy skill to develop.
  • Offered them hygiene kits and food, along with activities for the kiddos to give the parents time to calm down.
  • We get them scheduled with crisis counters as soon as possible while they can still remember minute details.
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
  • Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
  • Oversaw daily cash reconciliations, maintaining accurate financial records for the front desk department.
  • Developed strong relationships with corporate clients, securing long-term contracts for group bookings.
  • Utilized property management software effectively for booking management, reporting, and tracking performance metrics.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Defined clear targets and objectives and communicated to other team members.
  • Ensured data accuracy through regular audits of guest profiles.
  • Assisted guests with special requests, creating memorable experiences that encouraged positive reviews on social media platforms.
  • Attended staff meetings and brought issues to attention of upper management.
  • Maintained an organized workspace at the front desk, contributing to a professional atmosphere that welcomed guests upon arrival.
  • Established strong rapport with returning guests while building new connections with first-time visitors.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Improved staff communication through regular meetings, leading to enhanced teamwork and overall efficiency.
  • Managed team schedules, ensuring adequate staffing levels for optimal front desk operations.
  • Streamlined check-in and check-out processes for a smoother guest experience.
  • Implemented policies and procedures to maintain compliance with brand standards and local regulations.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Established team priorities, maintained schedules and monitored performance.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Due to our agency's motto of ending the epidemic of dv, we also work with batterers. We treat them with compassion as well as we know people make mistakes. Most are there by order of criminal court. CPS, or Welfare so we have constant communication to ensure they follow their case plans.

Supported Living Assistant

SCARC
07.1998 - 08.2015
  • Facilitated community integration for residents through organizing outings, events, and activities that promoted social interaction.
  • Developed essential life skills in residents through hands-on training in areas such as budgeting, meal planning, and personal hygiene.
  • Empowered residents with disabilities by facilitating access to adaptive tools or equipment that promoted independence.
  • Safeguarded resident safety by conducting thorough home assessments and implementing necessary modifications or improvements.
  • Promoted a positive living environment by proactively addressing potential conflicts and fostering strong relationships among residents.
  • Coordinated transportation services for residents to attend medical appointments or other important engagements.
  • Assisted residents in achieving personal goals by providing guidance, encouragement, and practical support.
  • Managed medication administration for multiple residents, ensuring accuracy and adherence to prescribed schedules.
  • Addressed behavioral challenges in a supportive manner using positive reinforcement strategies and collaborating with behavioral specialists as needed.

Education

High School Diploma -

Newton High School
Newton, NJ
06-1993

Skills

  • Customer service
  • Check-in and Check-out procedures
  • Problem-solving skills
  • Problem-solving

Certification

University Or Reno Exensiontion Colloege of Agriculture. Biotechnology, and Natural Resources College of Education & Human Development Certificate Of Completion to Bronwen Jones for 40 hours of successfully completing our Hope Training

Timeline

Front Desk Manager

SafeNest
01.2016 - Current

Supported Living Assistant

SCARC
07.1998 - 08.2015

High School Diploma -

Newton High School

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