Bronwyn Pearson
Gordon,GA
Summary
Dynamic professional seeking to reenter the workforce with extensive experience in household management, care, and education coordination. Proven ability to foster emotional support and implement crisis intervention strategies, out-of-the-box problem solving, and enhancing family and individual well-being. Skilled in developing personalized care plans and managing complex schedules, ensuring seamless operations and communication across diverse scenarios.
Overview
24
24
years of professional experience
Work History
Family Caregiver & Household Manager
Private Residence
01.2008 - Current
- Coordinated daily operations and schedules for a multigenerational household with complicated dynamics, ensuring smooth organization and communication across members.
- Balanced, complex responsibilities, crises, and long-term care planning while maintaining emotional support and household stability.
- Fostered a nurturing, inclusive environment that promoted family well-being, growth, and engagement.
- Acted as an educational advocate for children with 504 plans, researched alternative programs, and ensured compliance with accommodations.
- Supported the school and community through volunteer involvement in Girl Scouts (2012-2017), Parent Teacher Organizations (2012-2018), and Local School Governance Teams (2015-2018).
- Organized events, fundraisers, and parent engagement initiatives to strengthen communication between families and educators.
- Provided comprehensive in-home care, including medical coordination, medication administration, and hospice support. Collaborated with healthcare professionals, home aides, and insurance providers to maintain continuity of care and accurate documentation.
- Developed personalized care plans tailored to individual needs, promoting comfort, independence, and well-being.
- Managed multiple budgets with detailed record-keeping, accountability, and cost-saving measures.
- Implemented efficient meal planning, scheduling, and expense tracking systems to improve organization and reduce waste.
Administrative & Marketing Support Coordinator
Precision Energy Solutions, LLC.
01.2020 - 04.2025
- Coordinated marketing campaigns to enhance brand visibility and customer engagement.
- Developed and maintained marketing materials, ensuring alignment with company branding.
- Assisted in the execution of digital marketing strategies across multiple platforms.
- Monitored and analyzed market trends to inform strategic decision-making.
- Provided administrative and marketing support for a small local contracting business, managing daily office operations and client communications.
- Designed and launched the company's logo, website, and marketing materials, establishing a consistent brand identity across platforms.
- Developed an organized billing and filing system for invoices, payments, and client records, improving efficiency and accuracy.
- Managed incoming calls, scheduled appointments, and maintained positive client relations to support repeat business and referrals.
- Assisted with project documentation, estimates, and outgoing correspondence to clients and vendors.
- Implemented a digital filing system, significantly reducing retrieval time, and improving document organization.
Sales Representative
Crednology
05.2009 - 07.2009
- Developed and maintained strong customer relationships to drive sales growth.
- Conducted market research to identify new opportunities and target demographics.
- Collaborated with cross-functional teams to enhance product offerings and promotions.
- Implemented effective sales strategies to exceed quarterly performance goals.
- Contacted potential clients through cold calls, and qualified leads to promote personalized credit repair solutions. Managed a client database, tracked leads, and maintained accurate customer records to support ongoing communication and follow-up.
- Consulted with clients to assess financial situations and recommend tailored service packages based on credit goals.
- Processed payments, prepared client files, and supported accounting with invoicing and transaction documentation.
- Delivered high-quality customer service through consistent communication, education, and relationship-building.
- Achieved sales goals while maintaining a strong focus on compliance, confidentiality, and professionalism.
- Performed both on-site and remote administrative duties, demonstrating adaptability and self-management before remote work became standard practice.
Assistant Manager
Answer Perfect Communications
05.2002 - 06.2008
- Led team in implementing process improvements, enhancing operational efficiency and service quality.
- Developed training programs for staff, promoting skill advancement and consistent performance standards.
- Analyzed customer feedback to drive service enhancements and increase overall satisfaction ratings.
- Coordinated scheduling and resource allocation, ensuring optimal workflow across departments.
- Provided professional call management and customer service for a nationwide 24/7 call center handling diverse clients, including medical, legal, property management, and service-based businesses.
- Answered and routed high-volume calls across multiple lines, following customized client protocols for message handling, paging, and emergency dispatch.
- Entered data accurately into client databases, and managed confidential information in compliance with privacy standards.
- Promoted from Operator to Assistant Manager through reliability, technical proficiency, and leadership.
- Supervised scheduling and staffing for shifts, ensuring adequate coverage, and efficient call distribution.
- Trained new employees in call procedures, client account management, and communication standards. Assisted with billing, data entry, and light accounting, supporting accurate client invoicing, and company reporting.
- Assisted with billing, data entry, and light accounting, supporting accurate client invoicing, and company reporting.
- Collaborated on marketing and mail campaigns, contributing to client retention and service expansion.
- Utilized bilingual communication skills (English and Spanish) to assist Spanish-speaking customers and clients.
- Recognized for professionalism, multitasking ability, and commitment to quality client support through promotions from Operator, Shift Manager, Human Resources Department, to Assistant Manager before the business closed.
Server and Hostess
Waffle House, Inc.
05.2002 - 07.2002
- Delivered exceptional customer service in high-pressure environments, enhancing guest satisfaction and loyalty.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment, streamlining operations.
- Trained new team members on menu items and service protocols, fostering a knowledgeable workforce.
- Implemented effective upselling techniques, contributing to increased sales revenue without compromising service quality.
- Provided fast, friendly service in a high-volume restaurant, taking and delivering customer orders accurately and efficiently.
- Operated the cash register, processed transactions, and balanced payments with accountability and attention to detail.
- Assisted with light cooking, food preparation, and plating to ensure smooth kitchen operations during peak hours.
- Managed front-of-house duties, including greeting guests, seating customers, and maintaining cleanliness and organization.
- Stocked supplies, and communicated with the corporate office to place food and inventory orders.
- Contributed to a clean, safe, and positive dining environment through teamwork and proactive problem-solving.
Cashier
Golden Corral Buffet and Grill
03.2002 - 06.2002
- Processed customer transactions accurately and efficiently to enhance checkout experience.
- Assisted customers with product inquiries, providing informed recommendations to boost satisfaction.
- Managed cash register operations, maintaining accurate cash drawers throughout shifts.
- Implemented new procedures to streamline transaction processes and reduce wait times.
- Greeted guests and provided prompt, friendly customer service in a fast-paced dining environment.
- Processed food and drink orders accurately using POS systems; handled cash, credit, and refunds with accountability and attention to detail.
- Assisted servers with food delivery, table resets, and guest requests to maintain an efficient dining flow.
- Supported kitchen staff with basic prep work, restocking, and maintaining cleanliness standards.
- Balanced multiple responsibilities while maintaining professionalism, and a positive attitude under pressure.
- Monitored cash register accuracy and performed end-of-shift reconciliations, ensuring financial integrity, and minimizing discrepancies.
Education
No Degree - Early Childhood Care And Education
Skills
- Marketing strategy
- Organizational skills
- Financial tracking
- Leadership development
- Hospice care
- Chronic illness management
- Crisis intervention
- Emotional support
- Educational advocacy
- Community engagement
- Customer service
- Data analysis
Timeline
Administrative & Marketing Support Coordinator - Precision Energy Solutions, LLC.
01.2020 - 04.2025
Sales Representative - Crednology
05.2009 - 07.2009
Family Caregiver & Household Manager - Private Residence
01.2008 - Current
Assistant Manager - Answer Perfect Communications
05.2002 - 06.2008
Server and Hostess - Waffle House, Inc.
05.2002 - 07.2002
Cashier - Golden Corral Buffet and Grill
03.2002 - 06.2002
Central Georgia Technical College - No Degree, Early Childhood Care And Education