Bronwyn Lafferty
Coatesville,PA
Summary
Reliable and outgoing professional with a strong desire to secure a flight attendant position at Delta Airlines. Exceptional communication skills, friendly demeanor, and confident personality contribute to ensuring the safety and comfort of passengers. Demonstrating unwavering patience when assisting passengers in need of additional support.
Overview
12
12
years of professional experience
Work History
Junior Flight Attendant
FRONTIER AIRLINES
11.2023 - Current
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
- Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
Emergency Department Patient Access Services/Outpatient Lab /Behavior Health
PHOENIXVILLE HOSPITAL -TOWER HEALTH
02.2019 - Current
- Maintained compliance with HIPAA regulations, safeguarding sensitive patient information throughout all stages of the registration process.
- Promoted a positive work environment by fostering teamwork among Patient Access Clerk staff members.
- Assisted in developing training materials for new hires within the Patient Access department, enhancing overall staff competency levels in key areas of responsibility.
- Enhanced hospital revenue by accurately verifying insurance information and collecting payments for services rendered.
- Upheld strict adherence to regulatory guidelines governing access to private health information by carefully monitoring disclosure practices at point-of-care locations.
Administrative Surgical Scheduler
PENN MEDICINE
05.2021 - 10.2023
- Provided exceptional customer service when addressing patient inquiries or concerns regarding their scheduled surgeries.
- Assisted in the ongoing development of surgical scheduling policies and procedures, enhancing overall efficiency.
- Helped reduce surgery cancellations due to administrative errors by meticulously reviewing physician orders prior to booking cases.
- Enhanced patient satisfaction by efficiently scheduling surgeries and coordinating necessary pre-operative appointments.
- Managed surgeon preferences, equipment needs, and special requests to ensure optimal preparation for each procedure.
- Coordinated with insurance companies to obtain pre-authorizations for scheduled surgeries, minimizing financial barriers for patients.
Lead Patient Services Representative
PENN MEDICINE
10.2018 - 05.2021
- Assisted with special projects as assigned by supervisors or management, demonstrating versatility within the role of Lead Patient Service Representative.
- Streamlined appointment scheduling for increased efficiency and reduced patient wait times.
- Facilitated the successful onboarding of new healthcare providers by coordinating orientations, trainings, and necessary credentialing processes.
- Reduced no-show rate by implementing a reminder system for upcoming appointments, improving patient engagement and clinic efficiency.
- Conducted insurance verifications and pre-authorizations to expedite patient care and reduce billing errors.
- Developed strong relationships with patients by actively listening to their needs and coordinating appropriate services accordingly.
- Contributed to a positive workplace environment by effectively resolving interpersonal conflicts among team members when they arose.
Patient Access Representative/Call Center Central Scheduling
GATEWAY MEDICAL ASSOCIATES
04.2012 - 03.2016
- Welcomes patients and visitors by greeting, in person or on the telephone; answering or referring inquiries
- Optimizes patient’s satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone
- Controlled patient flow by notifying provider of patient’s arrival; reviewing service delivery compared to schedule; reminding provider of service delays
- Prepared prescription refill request on behalf of the Physician
- Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information
Education
East Stroudsburg University
01.2000
High School Diploma -
Coatesville Senior High School
01.1997
Skills
- Exceptional listener
- Effective communicator
- Critical thinker
- Goal-driven leader
- Flexible team player
- Ability to prioritize
- Ability to juggle multiple projects
- Self-Starter
- Basic First Aid
- Emergency Situations Management
- Flight safety
- FAA Regulations
- Reliability and punctuality
References
Available upon request
Timeline
Junior Flight Attendant
FRONTIER AIRLINES
11.2023 - Current
Administrative Surgical Scheduler
PENN MEDICINE
05.2021 - 10.2023
Emergency Department Patient Access Services/Outpatient Lab /Behavior Health
PHOENIXVILLE HOSPITAL -TOWER HEALTH
02.2019 - Current
Lead Patient Services Representative
PENN MEDICINE
10.2018 - 05.2021
Patient Access Representative/Call Center Central Scheduling
GATEWAY MEDICAL ASSOCIATES
04.2012 - 03.2016
East Stroudsburg University
High School Diploma -
Coatesville Senior High School
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