Bronwyn Lyons

• Handled sensitive client information with discretion, ensuring confidentiality at all times.
• Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
• Managed incoming calls, providing prompt and accurate information to clients about products and services.
• Responded to customer calls and emails to answer questions about products and services.
• Developed strong relationships with clients through proactive outreach and regular check-ins on progress and satisfaction.
• Collaborated with cross-functional teams to ensure seamless delivery of services, resulting in higher client satisfaction levels.
• Communicated with clients regarding account services, statements, and balances.
• Prepared and submitted reports to keep management informed of sales activities and progress.

Managed over 62 accounts within Washington state.

• Developed strong relationships with key decision-makers, fostering trust and loyalty in the assigned territory.
• Cultivated relationships with administrators, counselors, and educators in my assigned territory and provided support to drive customer satisfaction.
• Analyzed territory data to identify areas for improvement and implemented strategies to exceed personal and team goals.
• Sourced, interviewed, hired and completed the onboarding process with new employees.
• Created employee and public group events at a variety of venues.
• Organized regular training sessions for team members to enhance their product knowledge and overall sales skills.