Bronwyn Mullen
MI
Summary
I am a Quality Assurance Analyst who finds the bugs others miss.
Having 3+ years of experience in manual testing, UAT, and regression testing, I have expertise in designing systematic testing strategies that identify edge cases that are so important that they should not be disregarded and released to production. I was chosen to be the testing Subject Matter Expert of the company-wide monthly releases at Lumen, not due to credentials but based on my record of rigorous, systematic testing that has continued to point out missing problems which other testers have failed to spot.
WHAT I BRING TO QA TEAMS:
✓ Comprehensive test case development in JIRA with detailed defect tracking
✓ Process improvement expertise—my testing workflows have been adopted department-wide at multiple companies
✓ Strong cross-functional collaboration with developers, product owners, and stakeholders
✓ Technical foundation in SQL, C#, and scripting that gives me a deep understanding of systems
✓ Proven ability to identify edge cases and unplanned scenarios that derail releases
RECENT ACHIEVEMENTS:
• Redesigned testing and documentation workflows at Extend Your Reach, establishing company-wide quality standards
• Led UAT for encrypted file transfer implementation with our largest client, preventing production issues in daily processes.
• Created workflow framework at Lumen that became the standard for training new QA team members
• Awarded IBM Associate Rockstar Award (Q4 2022) for exceptional quality assurance work
Great QA is not only about bug detection, but also about prevention due to the evident processes, effective communication, and a thorough knowledge of user requirements, as well as technical limitations. I look forward to an opportunity to put in use my detailed and systematic approach to QA in a team that values thoroughness and continuous improvement.
Always seeking opportunities to bring my systematic approach to quality assurance to a team that values thoroughness, attention to detail and continuous improvement!
Overview
4
4
years of professional experience
Work History
Lead Programmer Analyst
Extend Your Reach
03.2024 - Current
- Acted as the primary liaison with our largest client to set up encrypted file transfers, leveraging analytical skills to identify unplanned scenarios and facilitating cross-team communication for successful testing and rollout.
- Installed and configured new Canon printers with minimal documentation or support, developing a custom workaround to enable mixed-media printing, saving the company thousands in software costs and over a month in setup time.
- Developed and maintained proprietary C# programs, creating new quality standards and detailed process documentation.
- Streamlined processing through BCC to maximize savings on postage rates resulting in reduced operational costs over $2,000.
Lead Process Analyst
Lumen Technologies
09.2023 - 11.2023
- Identified lack of technical leadership on a complex project and initiated cross-team meetings with four departments to streamline communication and align requirements with a third-party system vendor.
- Participated in delivery team meetings with third-party vendors to define vague project requirements and align needs and capabilities of both teams using Jira and Atlassian Dashboards to track team metrics.
- Created detailed user stories, test case processes, and clear acceptance criteria, as well as writing clear documentation for new and enhanced features.
- Led the Adjustments component of the Lumen billing system as Product Owner by managing the Jira backlog, working closely with development and QA teams and prioritizing improvements that increased billing accuracy and efficiency.
Quality Assurance Tester
IBM
01.2022 - 09.2023
- Selected from team to be testing SME for company-specific monthly releases, performing UAT and regression testing on the SaaS Salesforce platform.
- Developed and managed test cases as well as tracked defects in Jira for features and user stories, significantly improving test coverage and ensuring feature reliability.
- Presented and led demonstrations to Product Owners and stakeholders on new features being deployed and explained the agent, customer, and business impact.
- Edited and curated content for 1,500 business documents, leading efforts to identify missing information. Facilitated discussions with relevant stakeholders to improve document accuracy.
- Mentored teammates and trained new employees on self-developed workflow to prepare them for their role with a new company.
Education
Associate's Degree - Computer Programming/Programmer Analyst
Lansing Community College
12.2021
Skills
- Quality Assurance
- Test Case Management
- User Story Development
- Manual, Regression, and User acceptance testing
- Defect Tracking and Management in Jira
- SQL and Database Testing
- C#
- Scripting
- SDLC
- Process Documentation
- Analytical Skills
Awards
Associate Rockstar Award, 2022, 4Q, IBM Consulting Americas
Timeline
Lead Programmer Analyst
Extend Your Reach
03.2024 - Current
Lead Process Analyst
Lumen Technologies
09.2023 - 11.2023
Quality Assurance Tester
IBM
01.2022 - 09.2023
Associate's Degree - Computer Programming/Programmer Analyst
Lansing Community College