Bronwyn Younger-Howard
Mesa,AZ
Summary
Experienced and motivated problem-solver bringing 4+ years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback.
Overview
9
9
years of professional experience
Work History
Client Service Coordinator/Veterinary Assistant
Banfield Animal Hospital
03.2021 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed receptionist area by greeting visitors, responding to telephone, and email inquiries and providing information for in-person requests.
- Assisted veterinarian during immunologic, medical, surgical, and diagnostic procedures.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Managed medical intervention and therapy for animals in collaboration with veterinarian.
Assistant Manager
Smashburger
08.2017 - 12.2021
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Opened and closed locations and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Home Health Care Aide
Soreo
01.2019 - 12.2020
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
Missionary Volunteer
Church Of Jesus Christ Of Latter Day Saints
01.2015 - 01.2017
- Participated in various community educational and service activities
- In charge of teaching English classes to native Indonesian speakers
Education
Bachelor of Arts - Southeast Asian Studies (Cert. in Islamic Studies)
ARIZONA STATE UNIVERSITY
Tempe, AZ05.2020
Skills
- Fluent in Indonesian, with intermediate Javanese dialect skills, as well as basic Arabic and Intermediate Spanish
- Excellent Writing, Public Speaking, Translating and Communication Skills, including advanced use of Word and Excel
- CPR/First Aid Certified
Timeline
Client Service Coordinator/Veterinary Assistant
Banfield Animal Hospital
03.2021 - Current
Home Health Care Aide
Soreo
01.2019 - 12.2020
Assistant Manager
Smashburger
08.2017 - 12.2021
Missionary Volunteer
Church Of Jesus Christ Of Latter Day Saints
01.2015 - 01.2017
Bachelor of Arts - Southeast Asian Studies (Cert. in Islamic Studies)
ARIZONA STATE UNIVERSITY
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