Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Bronwyne LaBounty

Marietta,GA

Summary

I am a special education professional with a proven track record of fostering inclusive learning environments and implementing effective instructional strategies. My belief is that a strong emphasis on team collaboration and achieving positive educational outcomes, makes being adaptable to changing classroom dynamics a natural outcome. I am skilled in behavior management, curriculum development, and student advocacy, bringing reliability and flexibility to role.


I am a former special education teacher who is familiar with challenges associated with teaching special needs children. My ability to remains positive under times of stress or conflict have been applied to every aspect of my life. Because I am able to work well with classroom teachers whether it's developing accommodations or special techniques for mainstream classroom inclusion, I have maintained several lifelong friendships with those I have taught beside or manage as their director.


Overview

19
19
years of professional experience

Work History

Customer Service Representative

Crazy Book Lady Bookstore
07.2022 - Current
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
  • Implemented rewards program that encouraged repeat business and strengthened customer relationships.
  • Boosted team morale by consistently recognizing colleagues' contributions and achievements.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Fostered positive customer service culture within team which led to higher customer satisfaction rates.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Department Manager

Kroger
07.2017 - 08.2021
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
  • Established clear performance expectations for staff members which led to increased accountability.
  • Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
  • Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
  • Advised upper management on key decisions based on thorough analysis of sales trends, market conditions, and competitor activities.
  • Increased productivity by identifying bottlenecks and implementing targeted solutions.
  • Increased customer satisfaction with proactive issue resolution strategies.
  • Enhanced team productivity by implementing streamlined workflow processes.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Daycare Director

Lighthouse Academy at ECUMC
11.2011 - 05.2017
  • Ensured safety of children by enforcing strict health and safety guidelines in compliance with state regulations.
  • Managed administrative tasks such as record-keeping, billing, and reporting to ensure efficient operation of the daycare center.
  • Implemented ongoing professional development opportunities for staff members, improving overall quality of care provided at the facility.
  • Enhanced children''s emotional and social development by implementing age-appropriate programs and activities.
  • Brought center into full compliance with licensing and safety regulations for fire and disaster preparedness, Department of Public Health codes and USDA nutritional guidelines.
  • Coordinated special events such as holiday parties or field trips that enriched children''s experiences at the daycare center.
  • Streamlined daycare operations through effective scheduling, staff management, and budget control.
  • Implemented continuous improvement initiatives based on feedback from parents, staff members, licensing agencies, or external consultants.
  • Promoted a positive learning culture by modeling appropriate behavior management strategies for staff members to emulate.
  • Increased parent satisfaction by maintaining open communication channels and addressing concerns promptly.
  • Maintained a clean, organized, and welcoming environment for children to feel comfortable exploring their surroundings.
  • Mentored and trained staff members to provide consistent high-quality care for all children.
  • Organized and engaged in recreational activities such as games and puzzles.
  • Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
  • Identified signs of potential emotional or developmental concerns in children and brought to parent or guardian attention.
  • Evaluated and adjusted curriculum to meet the diverse needs of individual children, promoting inclusivity and equal opportunities for learning.
  • Conducted trainings and mentored staff, consistently improving performance.
  • Facilitated conflict resolution between parents or staff when necessary to maintain a harmonious atmosphere within the daycare center.
  • Fostered teamwork among staff members through regular meetings, collaborative planning sessions, and team-building activities.
  • Developed strong relationships with families, fostering a sense of community within the daycare center.
  • Supervised and managed team of childcare professionals to guarantee highest standards of care.
  • Executed marketing plan and promoted positive image to achieve enrollment goals.
  • Engaged with parents and families to build positive relationships for children to thrive.
  • Recruited, selected, and retained high-quality staff to reduce turnover and foster stability.
  • Planned and monitored curriculum and program activities and liaised with teachers to create fun and engaging learning experiences.
  • Furnished facility with supplies, equipment, food and materials to foster social and cognitive development.
  • Adhered to budgetary guidelines to set financial goals and maintain school profitability.
  • Attended approved training and continuing education courses to maintain certifications.
  • Developed relationships with community organizations to provide additional resources and services to families.
  • Modernized instructional plans and educational approaches to enhance student learning.

Special Education Teacher

Kennesaw Charter School
08.2006 - 06.2011
  • Developed IEPs tailored to individual student needs, ensuring their academic success and personal growth.
  • Created and managed IEPs to define student learning objectives and educational strategies, in addition to applying instructional knowledge and methods to support goals.
  • Promoted a positive learning environment through the use of differentiated instruction and individualized support for diverse learners.
  • Modified general education curriculum for special-needs students using various instructional techniques and technologies.
  • Fostered strong relationships with parents and guardians, maintaining open lines of communication to ensure student progress.
  • Participated in ongoing professional development opportunities focused on evidence-based practices in special education teaching methodologies.
  • Evaluated student progress regularly using various assessment methods, ensuring accurate measurement of skill development and areas requiring additional support.
  • Coordinated with general education teachers to develop accommodations or modifications necessary for successful inclusion of students with special needs in mainstream classrooms.
  • Coordinated special education students and teacher assistant schedules with master schedule.
  • Encouraged students to take ownership of learning by providing choices.
  • Organized field trips and community-based experiences that enriched students'' understanding of real-world applications for their skills.
  • Improved reading comprehension among students with learning disabilities by designing and delivering targeted literacy activities.
  • Collaborated with parents and other educators to develop comprehensive support plans, promoting student success.
  • Developed and executed behavioral intervention plans, leading to decrease in disruptive behaviors and increase in classroom participation.
  • Encouraged parent and guardian involvement in educational process, enhancing home-school connection and supporting student achievement.
  • Implemented behavior modification techniques to improve student social and academic performance.
  • Worked closely with parents and guardians to address students' issues on multiple fronts.
  • Applied proven strategies to improve students' sensory- and perceptual-motor skills.

Education

Master of Arts - Early Childhood Special Education

Kennesaw State University
Kennesaw, GA

Skills

  • Client Support
  • Active listening
  • Critical thinking
  • Relationship building
  • Conflict resolution
  • Administrative support
  • Coordination
  • Recordkeeping strengths
  • Research
  • Reading comprehension
  • Staff education and training

Accomplishments

    As a daycare director I was successful at bringing the daycare from near closure to thriving in 5 years time. We went from about 20 students to just over 100, including Summer Camp children, in that time period. We also maintained a waiting list of over 40 children.

    We focused on developing our own curriculum set to Cobb standards. And then went beyond as we were able. My staff had very little turnover and most of our children were there from birth till Pre-K. With the curriculum we developed we were often able to send our students to Kindergarten on a first grade level.

    I was also able to identify children with special needs early and help walk parents through the process of setting up IEP meetings with schools. Often going to the first IEP meeting with them.

Timeline

Customer Service Representative

Crazy Book Lady Bookstore
07.2022 - Current

Department Manager

Kroger
07.2017 - 08.2021

Daycare Director

Lighthouse Academy at ECUMC
11.2011 - 05.2017

Special Education Teacher

Kennesaw Charter School
08.2006 - 06.2011

Master of Arts - Early Childhood Special Education

Kennesaw State University
Bronwyne LaBounty