BRONWYN L. KAMINSKI

• Emphasized continuous improvement by providing constructive feedback to team members and encouraging ongoing learning opportunities in the parts checkout process.
• Conducted audits of high school parts cabinets and implemented the plan to bring them back to the NOC for inventory, cataloging and restocking the parts cage
• Delivered exceptional team working skills through empathetic listening skills, clear communication, and prompt issue resolution strategies for parts check out
• Streamlined service desk processes for quicker issue resolution and increased client satisfaction.
• Issued parts to technicians to complete customers' repairs.
• Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
• Conducted thorough research on complex parts inquiries, ensuring accurate information was provided to customers and colleagues.
• Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
• Tracked parts usage and inventory for budget purposes
• Processed returns and exchanges promptly, addressing customer concerns while adhering to company policies.
• Increased customer satisfaction by efficiently managing parts inventory and ensuring timely delivery of parts to technicians
• Received and restocked product, keeping parts cage full and ready for technician check out
• Provided training to new team members on best practices in parts management, fostering a culture of continuous improvement within the department.
• Negotiated favorable terms with vendors, securing cost savings without compromising quality or delivery timelines.
• Developed strong relationships with suppliers, resulting in better pricing and improved availability of parts.
• Implemented a new inventory management system, reducing waste and optimizing stock levels

• Actively resolve escalated end-user Service Requests, Incidents and Problems, within established SLAs
• Act as an escalation point for advanced or difficult Service Requests, Incidents and Problems
• Escalate Incidents and Problems with accurate documentation to suitable technician or vendor, according to Technology policies and procedures
• Reinforce SLAs to manage end-user expectations
• Liaise with department heads and end-users to define, identify procedures and establish documentation needs for hardware and software
• Train new hires
• Worked between multiple zones, helping train and coordinate how to effectively work/resolve tickets
• Ordered parts through Dell, Lenovo and HP

*Demonstrated flexibility by assisting with service desk duties as required

*Provided phone support

*Handled escalating tickets effectively

*Contributed to enhancement of service desk scripts

*Ensured timely ordering, shipment and receipt of Dell, Lenovo, and HP parts

• Maintained inventory for over 9,000 campus devices
• Maintained and service over 9,000 campus devices
• Resolved service in a timely manner both in person and remotely
• Coordinated with administration and effectively distributed over 1500 student devices during the COVID-19 pandemic
• Created and updated images for all high school campuses
• Liaison between tech support and faculty
• Deployed of faculty refresh for over 10 years
• Mentor and trained newly hired BTCs across the district
• Special inventory teams throughout the district, due to theft on the campuses
• Member of the inventory sweep teams on several campuses
• Member of special project teams such as installation of technology at the Administration Building
• Assisted Technology Support on any special projects both hardware and software
• Piloted LanSchool and other software when first introduced to the district
• Replace parts on hardware in need of repair
• Update teacher machines with current or changing software
• Airwatch for all iPads.

• Updated and kept current 20+ computer labs
• Created and deployed training classes on creation of Microsoft documents and basic software usage
• Assisted with maintaining accurate inventory for the campus
• Provided excellent customer service by resolving help tickets for faculty and students in timely manner
• Performed hardware repairs
• Updated software on faculty and lab machines.