Bronwyn Morissette
Georgetown,ME
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
8
8
years of professional experience
Work History
Lead Hostess
Oysthers Bar And Bubbly
06.2023 - Current
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Answered customer questions about hours, seating, and menu information.
- Cross-trained to handle different restaurant roles, including bar, kitchen and oyster shucking stations.
Cleaner/Organizer
Simply Sized Home
05.2023 - Current
- Helped clients to maintain independence and quality of life.
- Facilitated transportation to and from appointments.
- Worked with boss and coworkers onsite at clients homes to ensure moving and packing process went smoothly.
- Sorted through items to be kept, donated, or removed from the premises.
Hostess/Server Shift Leader
Mae's Cafe And Bakery
03.2020 - 08.2022
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Inspected FOH stock to identify shortages, replenish supply and maintain consistent inventory.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Ski Tech
Black Tie Ski Rentals
10.2021 - 04.2022
- Delivered top of the line equipment to people renting skis in the Park City area
- Worked hands on with customers to ensure they were comfortable with their equipment and had a great time on the slopes
- Came up with solutions when customers weren’t satisfied to make sure the guest was happy with their experience at Black Tie
- Teched skis to customers specifications to ensure equipment worked properly and safely
Park Ranger
Reid State Park
06.2015 - 08.2020
- Patrolled all areas by foot and vehicle to assess park conditions and collected trash to ensure pleasant customer experience
- Performed search and rescue operations for missing people and coordinated with local agencies for response operations.
- Distributed park and trail maps, provided park information and answered customer service questions.
- Informed visitors of current and recurring dangers posed by wildlife, terrain and inclement weather.
- Patrolled all areas on foot and by vehicle to interact pleasantly with visitors and promoted park rules, regulations and safety measures to educate and inform.
- Administered first aid to visitors suffering from falls and minor injuries and contacted paramedics for hospital transport in serious cases.
Site Director for Dike-Newell Childcare Program
Bath YMCA
09.2019 - 03.2020
- Ran Dike Newell and Fisher-Mitchell before and aftercare programs
- Evaluated team member strengths and assigned tasks based upon expertise and background.
- Trained new team members on site policies and procedures.
- Coordinated with our child care director on activities, meals, and parents to ensure the children’s safety
- Coordinated group activities to work on strengthening children's skills
- In charge of small childcare team at site, ensuring everyone was following procedures and guidelines
Education
Bachelor of Science - Parks, Recreation, Tourism
University of Vermont
Burlington, VT05.2019
Skills
- Skilled in Microsoft Word, PowerPoint, Photoshop, Lightroom, Jostens Programming, & Excel Familiar with Windows XP and newer, as well as Mac OS
- Data entry and troubleshooting skills
- Pleasant with customers and quick on my feet
- Able to lift 60 pounds and stand long periods of time
- Adaptable to different environments and open to new processes
- Ability to resolve conflicts and come up with creative solutions to challenges
- Able to tune out distractions and meet deadlines on time
- Positive attitude to keep morale up with coworkers
Timeline
Lead Hostess
Oysthers Bar And Bubbly
06.2023 - Current
Cleaner/Organizer
Simply Sized Home
05.2023 - Current
Ski Tech
Black Tie Ski Rentals
10.2021 - 04.2022
Hostess/Server Shift Leader
Mae's Cafe And Bakery
03.2020 - 08.2022
Site Director for Dike-Newell Childcare Program
Bath YMCA
09.2019 - 03.2020
Park Ranger
Reid State Park
06.2015 - 08.2020
Bachelor of Science - Parks, Recreation, Tourism
University of Vermont
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