Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Bronwynne Miller

Kansas City,MO

Summary

Enthusiastic, friendly, flexible and driven individual with four years of experience in providing exemplary customer service while working in fast-paced environments. Passionate about coffee and the community, and knowledgeable about coffee brews and roasts and café drink preparations, including milk steaming and cold beverage creation, with the goal of increasing experience as a barista.

Overview

4
4
years of professional experience

Work History

Barista and Barista Trainer

Starbucks
01.2023 - Current
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
  • Controlled line and crowd with quick, efficient service.
  • Sequenced beverages for efficient yet accurate beverage preparation.
  • Learned special recipe items and seasonal offerings to best meet customer needs.
  • Minimized spoilage with proper use of first-in-first-out stock procedures.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Listened carefully to customer requests and created personalized, delicious beverages.
  • Interacted with customers, especially regulars, to make them feel welcomed and valued.
  • Prepared specialty drinks such as cappuccinos, lattes and mochas.
  • Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
  • Used POS system to accurately enter orders and process payments.

Ice Cream Scooper

Betty Rae's Ice Cream
09.2021 - Current
  • Informed customers in a respectful, pleasant manner about current ice cream flavors, ingredients, allergens, preparation methods of flavors, and nutritional information.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations requiring standing periods of 8-9 hours per shift.
  • Memorized seasonal menu options and flavors to offer customers updated details and suggestions on new items and offerings.
  • Informed shift leaders or management of obstacles or issues during shifts.
  • Served milkshakes, sundaes, floats, and scooped ice cream, following sizing specifications.
  • Maintained cleanliness of showcase, lobby and patio area, remaining attentive to trash, tables and chairs.
  • Processed telephone orders, reviewing and verifying information for accuracy.
  • Maintained safe food handling practices to prevent germ spread.
  • Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
  • Warmly greeted visitors to promote great customer service and positive ordering experience.
  • Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
  • Directed patrons to restrooms and other amenities within facility.
  • Tailored orders to address customer allergies and gluten concerns.
  • Prepared limited espresso-based drinks with minimal training, expanding knowledge through self-study.
  • Handled commercial grade mixing equipment to make waffle batter.
  • Able to communicate with Spanish-speaking customers with working proficiency.

Cashier/Customer Service/Stocker

Red Racks Thrift Store
06.2020 - 08.2021
  • Managed cleanliness and order of the store floor throughout all departments.
  • Stayed readily available to aid in cashiering large orders or long lines of customers.
  • Experience in de-escalating challenging situations involving customer interactions.
  • Exhibited full knowledge of floor contents and being able to explain store functioning and procedures.
  • Answered store phone calls in a professional manner.
  • Stocked clothing, shoes, or other items when needed.
  • Able to communicate with Spanish-speaking customers on a basic level to enhance their comfort and optimize their shopping experience.

Education

Center Senior High School
05.2021

Skills

  • Safe Food Handling
  • Friendly and Outgoing
  • Order Processing
  • Cleaning and Sanitizing
  • Excellent Customer Service
  • Customer Relations
  • Cash Handling
  • Collaboration and Teamwork
  • Multitasking
  • Resolving Complaints
  • Coffee and Tea Expertise

Languages

Spanish
Limited Working

Timeline

Barista and Barista Trainer

Starbucks
01.2023 - Current

Ice Cream Scooper

Betty Rae's Ice Cream
09.2021 - Current

Cashier/Customer Service/Stocker

Red Racks Thrift Store
06.2020 - 08.2021

Center Senior High School

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Bronwynne Miller