Broocke McGhee
Henrico,VA
Summary
Reliable, hard-working and passionate job seeker ready to help team achieve company goals. Experienced in using variety of software applications and calendar management. Highly organized and detail-oriented with great multitasking and task prioritization skills. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills.
Overview
8
8
years of professional experience
Work History
Operations Assistant
Technology Integration Group
Henrico, VA
10.2023 - Current
- Solved problems timely and effectively, ensuring customer satisfaction.
- Managed day-to-day department operations with effective workflow coordination.
- Assisted operations manager with planning of routine operations and special projects.
- Provided administrative support with accurate document preparation and data entry.
- Collaborated with other departments to foster smooth operation of daily processes.
- Contributed to development of operational procedures to improve efficiency and accuracy.
- Collaborated with cross-functional teams to achieve project goals within specified timelines.
- Enhanced team productivity by providing administrative support in scheduling and coordinating meetings.
- Improved customer satisfaction by promptly resolving issues and answering inquiries via phone, email, and in-person interactions.
- Maintained positive vendor relationships through timely payments and clear communication on expectations and deadlines.
- Managed and maintained file system covering expenses, reports, and support documentation.
- Processed customer orders and invoices to support timely fulfillment and delivery.
- Organized company events that fostered team building and improved overall morale among employees.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Performed wide-ranging administrative, financial and service-related functions.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Planned and coordinated logistics and materials for board meetings, committee meetings, and staff events.
- Payroll handling and submission.
Sales Associate
Fin And Feather Pet Center
01.2022 - 10.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Used in-store system to locate inventory and place special orders for customers.
- Assess inventory levels for ordering of merchandise.
Hotel Reservations Agent
The Jefferson Hotel
10.2019 - 01.2022
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Implemented marketing and promotional initiatives to increase occupancy.
- Enforced policies and procedures to increase efficiency.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Trained new staff members in customer service techniques and hotel operations for both reservations and front desk.
- Monitored office and front desk supply inventory to assure all items were constantly in stock.
Kennel Assistant
Locke A. Taylor D.V.M.
06.2016 - 08.2019
- Completed daily cleaning of kennels, cages and public areas using disease control protocol to provide sterile environment.
- Stocked hospital and surgical supplies daily.
- Recorded information such as feeding schedules, appearance, behavior of boarded or hospitalized patients to monitor stay.
- Consulted with veterinarians to diagnose problems and administered prescribed treatments.
- Administered care for animals and reported signs of illness, disease and injury to veterinarians.
- Provided post-operative care, collected specimens, cleaned instruments and filled prescriptions to assist veterinarians.
- Performed pet intake to gain necessary information concerning health, behaviors, potential allergies, and other details to provide complete records and methods of owner contact.
- Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs.
Education
High School Diploma -
Hermitage High School
Richmond, VA06.2018
Skills
- Verbal and Written Communication
- MS Office
- Operational Reporting
- Work Planning and Prioritization
- Organizational Management
- Documentation And Reporting
- Active Listening
- Project & Event Planning
- Multitasking Abilities
- Office Supply Management
- Supply Ordering
- Adaptability and Flexibility
- Onboarding and Orientation
- Attention to Detail
- Customer Service
- Inventory Control Procedures
- Inventory Tracking
- Money Handling
- Time Management
- Stocking and Replenishing
- Excellent People Skills
- Sales Training
- Calendar Management
- Positive Attitude
- Problem-Solving Abilities
Timeline
Operations Assistant
Technology Integration Group
10.2023 - Current
Sales Associate
Fin And Feather Pet Center
01.2022 - 10.2023
Hotel Reservations Agent
The Jefferson Hotel
10.2019 - 01.2022
Kennel Assistant
Locke A. Taylor D.V.M.
06.2016 - 08.2019
High School Diploma -
Hermitage High School
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