Brook Ashlock
Walla Walla,WA
Summary
Structured professional with several years of experience preparing food for restaurant customers. Customer-oriented team player skilled in kitchen equipment operations, menu design and kitchen supervision. Familiar with various cooking methods and sanitation procedures.
Highly skilled professional experienced in supporting restaurant operations. Maintained communication while working closely with servers, hosts and managers. Expert at providing exceptional customer service by quickly and energetically completing special requests.
Resourceful College Recruiter adept at connecting with diverse student populations and efficiently completing recruitment tasks. Possess specialized skills in strategic planning, relationship building, and effective communication. Excel in using empathy, adaptability, and problem-solving to navigate complex admissions processes and foster positive relationships with prospective students.
Overview
19
19
years of professional experience
Work History
Cook
Wapato School District
Wapato, Washington
08.2012 - 04.2019
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Provided guidance to junior cooks regarding food preparation methods and techniques.
- Adjusted seasonings of dishes during cooking process in order to enhance flavors.
- Operated grills, fryers and broilers to cook items to quality guidelines.
- Sanitized kitchen counters and preparation areas to prevent foodborne illness and cross-contamination.
- Notified manager immediately if any problems arose in the kitchen area.
- Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
- Followed health and safety standards when handling food items.
- Checked temperatures of ovens, grills, fryers and other cooking equipment.
- Reviewed recipes to determine exact measurements and ingredients to create dishes.
- Controlled food waste by efficiently planning meal portions and utilizing leftovers.
- Verified kitchen staff followed all recipes and portion serving guidelines correctly.
- Determined amounts of food portions for each dish according to menu specifications.
- Managed simultaneous cooking tasks to ensure all dishes were completed at the right time.
- Weighed, measured and mixed ingredients, following recipes to produce quality dishes.
- Stocked kitchen with supplies such as food ingredients and cooking utensils.
- Checked temperature of freezers and refrigerators to maintain proper storage of cold items.
- Chopped vegetables and seasoned meats and fish in preparation for grilling, sautéing and braising.
- Helped other staff members complete job tasks during peak times to keep kitchen running efficiently.
- Handled advanced thawing and food pre-preparation for upcoming meals.
- Carved ham, turkey and roast beef for use in sandwiches and buffet carving station.
- Managed food inventory and ordered supplies to maintain optimal stock levels.
Tutor
Toppenish School District
Toppenish, Washington
03.2011 - 06.2012
- Implemented curriculums to develop subject matter knowledge in pupils.
- Developed personalized tutoring strategies to improve students' academic performance in subjects such as math, science, and English.
- Provided feedback on written assignments to improve writing skills and academic performance.
- Conducted individual tutoring sessions with students to help them improve their academic performance.
- Reviewed class materials and discussed reading assignments, boosting comprehension.
- Prepared and administered tests to assess student understanding of course material.
- Organized group activities to allow students to practice problem-solving skills.
- Encouraged students to ask questions and participate in discussions.
- Assessed students' progress through regular quizzes and feedback sessions.
- Facilitated discussions and interactive activities to promote engagement and deepen understanding of subject matter.
Substitute Teacher
Toppenish School District
Toppenish, Washington
01.2011 - 01.2012
- Promoted a safe and secure atmosphere within the classroom setting.
- Developed creative learning strategies to engage all types of learners.
- Maintained classroom order and enforced school and class rules.
- Provided instruction and guidance to students in the absence of a regular teacher.
- Graded student assignments and exams and discussed results.
- Distributed worksheets and homework assignments from head teacher to assist with classroom operations.
- Maintained a safe learning environment by enforcing school rules and regulations.
- Followed established lesson plans to continue learning trajectory.
- Provided classroom instruction outlined in teacher's lesson plans.
- Educated students in various subjects to provide seamless transition during absence of head teacher.
- Utilized positive reinforcement to motivate students.
Front Desk Reference
Heritage University
Toppenish, Washington
01.2006 - 06.2009
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Scheduled conference rooms for meetings according to availability.
- Provided technical assistance to patrons in using computers and printers.
- Facilitated interlibrary loans and document delivery services.
- Processed inter-library loan requests from patrons.
- Performed clerical duties such as filing, photocopying, and scanning documents.
- Catalogued and shelved books, periodicals, and other media.
- Located books and periodicals for patrons.
- Inspected returned books for condition and due-date status and computed fines.
- Sorted books, publications, and other items according to established procedures.
Office Assistant
Heritage University
Toppenish, Washington
01.2006 - 06.2009
- Coordinated travel arrangements for staff, including flight and hotel bookings.
- Copied, sorted and filed records of office activities and business transactions.
- Typed, formatted and edited correspondence and other documents.
Book Store/Coffee Shop Worker
Heritage University
Toppenish, Washington
01.2006 - 06.2009
- Customized drink orders based on customer requests, demonstrating flexibility and attention to detail.
- Described menu items to customers and suggested appealing products.
- Utilized coffee maker, espresso machine and French press to prepare coffee.
- Provided excellent customer service in order to resolve any complaints or issues quickly.
- Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
- Sanitized work surfaces on a regular basis using approved cleaning solutions.
- Memorized official and off-menu coffee and tea preparations.
- Utilized POS system to receive and process customer payments.
- Operated cash registers and credit card machines for transactions.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Maintained a clean and organized work environment, including cleaning coffee machines, countertops, and seating areas.
- Washed and cleaned coffee maker, french press and espresso machine to remove mineral and hard water deposits.
- Greeted customers to determine wants or needs.
- Tracked shipments for customers who had placed online orders.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Created engaging displays that captured customer interest and boosted sales.
- Placed special orders or called other stores to find desired items.
- Matched customers to books or other products to meet needs.
- Managed online book orders and ensured timely shipping and customer satisfaction.
AmeriCorps
01.2008 - 01.2009
- Company Overview: Seagull Scholarship
- Seagull Scholarship
Nursing Clinical Lab & Clinical
Sunnyside Nursing Home
Sunnyside, WA
01.2008 - 01.2009
- Administered medications and therapies in accordance with physicians orders.
- Monitored patient progress during treatments or procedures, reporting any abnormalities to the healthcare team immediately.
- Addressed patient care needs, collected vitals, dressed wounds and managed catheters.
- Coordinated with doctors and registered nurses to develop care plans for patients.
- Maintained accurate medical records of each patient's health condition.
- Evaluated nursing intervention outcomes by conferring with other healthcare team members.
- Assessed patient needs through interviews and physical examinations while adhering to safety standards.
Nursing Clinical Lab & Clinical
Memorial Hospital
Yakima, WA
01.2008 - 01.2009
- Medical surgical floor, pre and post of patient care
- Prepared patients for diagnostic tests by explaining procedures beforehand.
- Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Educated clients, patients and caregivers on medical diagnoses, treatment options, chronic disease self-management and wound management.
- Applied interventions to progress patients toward wellness and address maintenance of wellness.
- Administered prescribed medications or started intravenous fluids, noting times and amounts on patients' charts.
- Administered prescribed medications and started intravenous fluids to address patient symptoms and underlying etiologies.
- Monitored patients for changes in condition, reporting any observed changes to the physician or nurse supervisor.
- Administered prescribed medications or started intravenous fluids, noting times and amounts on patient charts.
Sales specialist
Guess Jeans
01.2000 - 01.2002
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
Waitress
Squeeze Inn Restaurant
Zillah , Washington
01.2000 - 01.2002
- Customer Service
- Ensured dining areas were clean and set up for each shift according to established standards.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Cleaned tables and chairs to prepare dining area for next customers.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Verified that all dishes served met quality expectations.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Maintained a professional attitude while working in a fast-paced environment.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Operated POS terminals to input orders, split bills and calculate totals.
- Presented menus and answered questions regarding items.
- Set up tables in between patrons to reduce wait times.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Learned to properly handle cash transactions and process credit card payments.
- Greeted customers and provided menus.
- Performed opening and closing side duties including cleaning tables, chairs and floors.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Education
Bachelor of Arts - Health Care Administration
Ashford University
Clinton Iowa 03-2013
Associate of Science - Nursing
Heritage University
Toppenish, WA06-2009
Skills
- Food handler certification
- Multitasking and organization
- Problem-solving
- Strong attention to safe food handling procedures
- Positive and professional
- Health code adherence
- Operations management
- Attention to detail
- Focused and disciplined
- Fine dining
- Food preparation
- Kitchen organization
- High volume production capability
- Plating and presentation
- Cleaning and organization
- Sanitation
- Order prioritization
- Food handling
- Dish preparation
- Complex Problem-solving
- Decision-making
- Conflict resolution
- Customer service
- Relationship building
- Employee onboarding
- Coaching and mentoring
- Clear communication
- Verbal and written communication
- Regulatory compliance
- Policy implementation
- Cross-functional teamwork
- Ethical leadership
- Meeting facilitation
- Self-awareness
- Problem resolution
- Managing operations and efficiency
- Crisis management
- Hiring and training
- Multitasking Abilities
- Positive attitude
- Idea development and brainstorming
- Teamwork
- Professionalism
- Organizational skills
- Multitasking
- Adaptability and flexibility
- Business administration
- Communication skills
- Reliability
- Strategic thinking
- Corrective action planning
References
- Isidra Sanchez, NCAC/YVFWC, 706 Rentschler Lane, Toppenish, WA, (509) 865-7630
- Lino Gutierrez, Heritage University, 3240 Fort Rd., Toppenish, WA, (509) 865-8500
- Deborah Van Allen, Heritage University, 3240 Fort Rd., Toppenish, WA, (509) 865-8500
- Kandace Nash, Heritage University, 3240 Fort Rd., Toppenish, WA, 98948, (509) 865-8500
- John Matingly, Wapato School District, 212 West Third Street, Wapato, WA, (509) 307-2816
Volunteer Experience
- AmeriCorps Seagull Scholarship, 01/01/08, 12/31/09
- Nursing Clinical Lab & Clinical, Sunnyside Nursing Home, Sunnyside, WA, Memorial Hospital, Yakima, WA, 01/01/08, 12/31/09
Timeline
Cook
Wapato School District
08.2012 - 04.2019
Tutor
Toppenish School District
03.2011 - 06.2012
Substitute Teacher
Toppenish School District
01.2011 - 01.2012
AmeriCorps
01.2008 - 01.2009
Nursing Clinical Lab & Clinical
Sunnyside Nursing Home
01.2008 - 01.2009
Nursing Clinical Lab & Clinical
Memorial Hospital
01.2008 - 01.2009
Front Desk Reference
Heritage University
01.2006 - 06.2009
Office Assistant
Heritage University
01.2006 - 06.2009
Book Store/Coffee Shop Worker
Heritage University
01.2006 - 06.2009
Sales specialist
Guess Jeans
01.2000 - 01.2002
Waitress
Squeeze Inn Restaurant
01.2000 - 01.2002
Bachelor of Arts - Health Care Administration
Ashford University
Associate of Science - Nursing
Heritage University