Brook Bachelier
Cincinnati,OH
Summary
Encouraging manager and problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
7
7
years of professional experience
Work History
Assistant Customer Service Manager
Kroger
01.2019 - Current
- Enhanced customer satisfaction by promptly addressing and resolving complaints and issues.
- Established team priorities, maintained schedules and monitored performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Collaborated with fellow managers to identify areas of improvement for overall customer service operations.
- Assisted in training new hires on company policies and procedures to ensure seamless integration into the team.
- Coordinated staff schedules to maintain optimal coverage during peak service hours.
- Defined clear targets and objectives and communicated to other team members.
Promise Team Lead
Kroger
01.2019 - 08.2022
- Coordinated events to encourage community involvement and increase awareness of organization's mission.
- Coordinated events to boost employee morale and management to staff relations.
- Facilitated productive team meetings that fostered collaboration, communication, and accountability among staff members.
- Established partnerships with local businesses and organizations to create collaborative opportunities for future projects.
- Managed event logistics, ensuring smooth execution of charity events and fundraisers.
- Created and implemented fundraising plans.
Cashier
Kroger
08.2017 - 12.2018
- Answered questions about store policies and addressed customer concerns.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Built relationships with customers to encourage repeat business.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
High School Diploma -
Glen Este High School
Cincinnati, OH2013
Skills
- Communication Skills
- Teamwork / Team Development
- Management Skills
- Attention to Detail
- Adaptability
- Time Management
- Strong Work Ethic
- Customer Service Skills
- Accounting
- Creativity
- Project Development / Management
Timeline
Assistant Customer Service Manager
Kroger
01.2019 - Current
Promise Team Lead
Kroger
01.2019 - 08.2022
Cashier
Kroger
08.2017 - 12.2018
High School Diploma -
Glen Este High School
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