Brook Baldwin
Kodiak,AK
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
26
26
years of professional experience
Work History
Administrative Assistant
Western Alaska Land Title Company
08.2015 - Current
- Streamlined office processes by implementing efficient filing and organizational systems.
- Reduced errors in documentation by meticulously proofreading and editing written materials.
- Enhanced team collaboration by effectively scheduling meetings and coordinating calendars for multiple executives.
- Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
- Boosted employee morale by planning and events during the Holidays and Birthdays.
- Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
Assistant Manager
GCI
07.1998 - 07.2013
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Implemented staff training programs that improved service quality and increased customer loyalty.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
- Improved employee morale through recognition programs that acknowledged individual achievements and team successes.
Education
Associates in Book Keeping - Accounting
Lewis Clark State College
LewistonSkills
- Billing and Invoicing
- Spreadsheet Development
- Scheduling and Calendar Management
- File Organization
- Word Processing
- Customer Engagement
- Reception Management
- Document Scanning
- Telephone Reception
- Database Administration
- Billing and Coding
Timeline
Administrative Assistant
Western Alaska Land Title Company
08.2015 - Current
Assistant Manager
GCI
07.1998 - 07.2013
Associates in Book Keeping - Accounting
Lewis Clark State College
Similar Profiles
Michelle ColeMichelle Cole
Title Closer at Vanquish Land Title, LLC, National Title CompanyTitle Closer at Vanquish Land Title, LLC, National Title Company
Debbie L. LewingDebbie L. Lewing
Escrow Funder and Title Examiner at South Land Title Company, LLCEscrow Funder and Title Examiner at South Land Title Company, LLC
Jacob CooperJacob Cooper
Closing Processor at Land Title Guarantee CompanyClosing Processor at Land Title Guarantee Company
Pricilla SuraltaPricilla Suralta
Substitute Paraprofessional at Kodiak Island Borough School DistrictSubstitute Paraprofessional at Kodiak Island Borough School District
PENELOPE WOODPENELOPE WOOD
School-Based Therapist at Providence HealthSchool-Based Therapist at Providence Health