Brook Benson
Oak Ridge,TN
Summary
Knowledgeable and collaborative Human Resources professional with 6+ years of experience in benefits administration demonstrating a keen eye for process improvement and strong analytical skills. Focused on leveraging analytical thinking to drive strategic objectives, optimize efficiency, and provide exemplary support to the company and employee population.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Benefits Analyst
ORAU
05.2022 - Current
- Administers HR programs, including the self-funded health insurance, employee benefits, FMLA coordination, and the incentivized wellness program for approximately 1,000 employees and 1,700+ non-employee research fellows.
- Ensures claim issues are handled efficiently and promptly, with 95% of the problems ending in a positive result for the employee.
- Works with brokers to ensure benefit offerings reflect the company's goal of attracting, hiring, and retaining the best and brightest.
- Took over vendor invoicing and, using analytical skills and attention to detail, found mistakes that resulted in significant refunds from multiple vendors.
- Reviewed, tracked, and documented compliance with annual requirements
- Maintained various spreadsheets documenting the financial status of benefit programs, premium reconciliation with payroll, and insurance tracking for the research fellow population.
- Analyze benefits utilization data to identify trends and make recommendations for cost-saving strategies, such as implementing the incentivized wellness programs or adjusting benefit offerings to maximize employee satisfaction and retention.
- Conduct regular audits of non-employee participant insurance benefits programs to ensure compliance with company policies and regulations, providing detailed reports and recommendations for improvements to HR Management at ORAU.
- Collaborates with the Benefits Manager to analyze employee and non-employee benefit offerings, identifying areas for enhancement and cost-saving opportunities to maximize the value provided to different insurance populations.
Human Resources Generalist
ORAU
11.2021 - 05.2022
- Administered the non-employee Research Fellows benefit offerings for 1,500+ participants.
- Helped with employee benefits as needed.
- Oversaw the implementation of a new incentivized ORAU Wellness Program vendor.
- Reviewed the results for new hire drug screens, the random drug screening program, and the mandatory physical program.
- Conducted regular audits of non-employee participant insurance benefits programs to ensure compliance with company policies and regulations, providing detailed reports and recommendations for improvements to HR Management at ORAU.
- Collaborated with the Benefits Manager to analyze non-employee benefit offerings, identifying areas for enhancement and cost-saving opportunities to maximize the value provided to the participants.
- Maintained up-to-date records of employee information in the HRIS system, ensuring accurate reporting and data-driven decision-making.
- Matrixed to HR departments, Records, Occupational Health, Benefits, and HRIS to provide support as needed.
Human Resources Assistant III
ORAU
03.2019 - 11.2021
- Administered the non-employee Research Fellows benefit offerings for approximately 1,300+ participants.
- Managed the ORAU Wellness Program, including creating the challenges, tracking results, and awarding prizes.
- Efficiently managed employee medical charts, maintaining confidentiality while keeping records up-to-date and organized.
- Reviewed the drug screen results for new hires, the random drug screening program, and the mandatory physical program.
- Conducted regular audits of non-employee participant insurance benefits programs to ensure compliance with company policies and regulations, providing detailed reports and recommendations for improvements to HR Management at ORAU.
- Collaborated with the Benefits Manager to analyze non-employee benefit offerings, identifying areas for enhancement and cost-saving opportunities to maximize the value provided to the participants.
- Maintained up-to-date records of employee information in the HRIS system, ensuring accurate reporting and data-driven decision-making.
- Matrixed to HR departments, Records, Occupational Health, Benefits, and HRIS to provide support as needed.
Human Resources Assistant II
ORAU
05.2018 - 03.2019
- Administered the non-employee Research Fellows benefit offerings for approximately 1,100+ participants.
- Managed the ORAU Wellness Program, including creating the challenges, tracking results, and awarding prizes.
- Efficiently managed employee medical charts, maintaining confidentiality while keeping records up-to-date and organized.
- Reviewed the drug screen results for new hires, the random drug screening program, and the mandatory physical program.
- Maintained up-to-date records of employee information in the HRIS system, ensuring accurate reporting and data-driven decision-making.
Matrixed to HR departments, Records, Occupational Health, Benefits, and HRIS to provide support as needed. - Filed paperwork, sorted and delivered mail, and maintained office organization.
- Answered and redirected incoming phone calls for office.
- Organized company-wide events for team-building purposes, boosting overall morale among employees.
Program Specialist
ORAU
01.2017 - 05.2018
- Managed multiple DOE Scholars/Fellowship programs like HASLAM Scholars, Center for Disease Control, etc
- Played a pivotal role in establishing standard operating procedures (SOPs) for the position and provided crucial support in onboarding and training new employees.
- Maintained research fellow's stipend tracking to ensure timely payment
- Developed strategic partnerships with external organizations to expand program reach and opportunities for program participants.
- Marketed new program so well nationwide that the anticipated application pool of 200 ended up being an applicant pool of 2,000+.
Pool Employee
ORAU
07.2016 - 12.2016
- Provided administrative support to various departments to supplement any staffing shortages.
- Demonstrated flexibility and adaptability to seamlessly transition between different departments and tasks, providing invaluable support wherever needed.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Education
Master of Science - Strategic Human Resources Management
Southern New Hampshire University
Manchester12.2025
Bachelor of Science - General Studies
East Tennessee State University
Johnson City, TN12.2019
Associate of Science - General Studies
Roane State Community College
Harriman, TN12.2018
Skills
- Benefits Administration (Experienced)
- Data Management (Experienced)
- Verbal and written communication (Expert)
- HR Compliance (Beginner)
- Process Development & Improvement (Experienced)
- FMLA Coordination (Experienced)
- Leave Administration (Experienced)
- Wellness Programs (Experienced)
- Analytical Thinking (Experienced)
- Open Enrollment (Intermediate)
- Attention to Detail (Expert)
Certification
- PHR, HRCI: 02/2022 - 02/2027
- aPHR, HRCI: 09/2020 - 02/2027
Timeline
Benefits Analyst
ORAU
05.2022 - Current
Human Resources Generalist
ORAU
11.2021 - 05.2022
Human Resources Assistant III
ORAU
03.2019 - 11.2021
Human Resources Assistant II
ORAU
05.2018 - 03.2019
Program Specialist
ORAU
01.2017 - 05.2018
Pool Employee
ORAU
07.2016 - 12.2016
Master of Science - Strategic Human Resources Management
Southern New Hampshire University
Bachelor of Science - General Studies
East Tennessee State University
Associate of Science - General Studies
Roane State Community College
- PHR, HRCI: 02/2022 - 02/2027
- aPHR, HRCI: 09/2020 - 02/2027
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