Brook Bradley
Laguna Vista
Summary
Focused leader with extensive Collision Industry experience.
Adept at enhancing DRP performance and fostering strategic partnerships. Proven track record in team development and customer service. Have been successful in improving DRP Scorecard performance, eliminating performance penalties and achieving ICAR Gold status across multiple locations. Skilled in leveraging resources for effective decision-making.
Overview
2026
2026
years of professional experience
Work History
Central Review Manager
OpenRoad Collision Centers, LLC
01.2023 - Current
- Managed employees around 3 time zones to be productive and engaged in work while allowing the needed free time for an acceptable work / family time balance.
- Took on additional responsibilities: Participating in weekly Service Advisor and Estimator coaching calls / DRP Performance and Compliance Calls with our Strategic Partners / Managing our DRP and Adverse Carriers' Labor Rates / Monthly AR File Reviews and Collections.
- Effectively worked and managed our CCC DRP ScoreCard and State Farm RPM Report results.
- Provided Training Documents when requested and when identified as needed.
Central Review /Contract Consultant
Collision Works
2021 - 2023
- Contacted by Collision Works CEO to develop and manage a successful Central Review Team for the Collision Works Organization.
- Completely revamped the Collision Works Central Review Advisor rules set and estimating routing processes.
- The newly re-organized Central Review Team was successful in improving the State Farm RPM results along with completely eliminating the Quarterly Farmers Insurance Performance Payback Penalties.
- Conducted monthly (Teams Meetings) and in-person Estimatics training classes.
Director - Insurance Relations
AutoNation
2016 - 2020
- Developed a completely new Central Review Team for AutoNation Collision Services.
- Responsible for managing DRP related activities for all 82 Collision Center locations: Labor Rates / DRP Performance ScoreCards / CSI / and Compliance.
- Maintained on-going professional relationships will all DRP Strategic Partners.
- Was able to add the Farmers MSO GRP program allowing all of AutoNations' Collision Center to participate and include Farmers as a Strategic Partner.
- Also added the Chubb, Pure, Amica, Allstate, and Liberty Mutual DRP programs to numerous AutoNation Collision Center facilities.
- Managed the ICAR Gold status for all 82 centers.
- Organized, created process flows, and trained a third party vendor to manage our internal Call Center.
Director - Strategic Accounts
Caliber Collision
2015 - 2016
- Primary Strategic Account focus was for the Farmers GRP Program.
- Took on the Responsibilities of Managing Calibers' Central Review Team consisting of 20 Analysts in Texas, 3 in California, and 2 in Virginia.
- Developed focused estimatic trainings for lower performing shops and regions based on DRP ScoreCard perfomance results.
Director - Sales and Insurance Relations
Texas AutoCrafters
2006 - 2015
- Developed a Central Review Team and Process flows for our two divisions: Craigs Collision Centers (DFW) and B&B Body and Paint locations (Austin)
- Responsibilities included DRP Peformance Management and cultivating new DRP opportuities for our 12 collision centers
- Managed the ICAR Gold Status' for all of Texas AutoCrafters
- Participated in numerous Agent District Manager Meetings / Cookouts and Fund Raisers throughout the DFW and Austin Areas promoting Craig's Collision and B&B Body and Paint.
HO APD Field Ops / COD Program Zone Manager
Farmers Insurance
1986 - 2006
- Held numerous positions within the Farmers APD Claims Organization throughout my career with them.
- APD Field Adjuster / COD Coordinator / Quality Assurance Analysts / Texas APD Trainer / Texas APD Training Manager / Texas Claims Training Manager / HO APD Training Manger / HO APD COD Zone Manager.
Education
BBA - Management
Texas State University
San Marcos, TX05-1985
Certificate of Insurance - Insurance
Insurance Institute of America
01-1989
Skills
- Customer Service Focused with the understanding that a Vehicle Collision is a very disruptive event in a Customer's Iife
- Team leadership with the realization that leading to reach a goal is only part of the equation We must train, mentor, and develop our future successors
- Time management in balancing work and family time and requesting that my employees do the same
- Utilizing the available resources, including the specialized skills of others, in my Decision-making
Timeline
Central Review Manager
OpenRoad Collision Centers, LLC
01.2023 - Current
Central Review /Contract Consultant
Collision Works
2021 - 2023
Director - Insurance Relations
AutoNation
2016 - 2020
Director - Strategic Accounts
Caliber Collision
2015 - 2016
Director - Sales and Insurance Relations
Texas AutoCrafters
2006 - 2015
HO APD Field Ops / COD Program Zone Manager
Farmers Insurance
1986 - 2006
BBA - Management
Texas State University
Certificate of Insurance - Insurance
Insurance Institute of America
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