Brook Brady
Car Wash Management
Cumming,GA
Summary
Self-starting owner-minded manager offering to add a wealth of experience in the wash industry to the next location. Collaborative leader with a dedication to coworkers to promote an engaged, empowering work culture. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Delivery Truck Driver
TSC Construction
Buford, GA
12.2021 - Current
- Secured loads with proper strapping and bracing techniques to prevent damage to valuable assets across long-haul transports.
- Delivered cell tower equipment from manufacturer to drop sites between 50 to 450 miles daily.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Operated with safety and skill to avoid accidents and delays.
- Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions.
- Optimized routes to maximize efficiency and scheduled service stops.
- Operated equipment such as hand trucks and carts to efficiently load and unload vehicles, consistently maintaining tight timetables.
General Manager
Mr. Clean Car Wash
11.2020 - 12.2021
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Recruited, trained and empowered employees to achieve key performance indicators.
- Recruited, interviewed and hired qualified staff for open positions.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Inspected vehicles prior to selected service to identify broken, missing or defective external parts.
- Operated cash register and processed cash, credit card and check payments.
- Maintained supply inventory and monitored cleaning equipment and machinery for proper operation and maintenance.
- Inspected parts, equipment and vehicles for cleanliness, damage and compliance with standards or regulations.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Reviewed shift reports to understand current numbers and trends.
General Manager
Home Town Car Wash
09.2019 - 10.2020
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Trained employees on duties, policies and procedures.
- Recruited, interviewed and hired qualified staff for open positions.
- Supervised employees through planning, assignments and direction.
- Greeted each customer and supplied service-level options and pricing, including promotional and membership information.
- Inspected parts, equipment and vehicles for cleanliness, damage and compliance with standards or regulations.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Evaluated vehicles' exterior ahead of car wash service to ascertain and relay all issues to customers.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
General Manager
Diamond Auto Spa And Lube
09.2006 - 08.2019
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Recruited and hired qualified candidates to fill open positions.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Supervised employees through planning, assignments and direction.
- Guided management and supervisory staff to promote smooth operations.
- Trained employees on duties, policies and procedures.
- Greeted each customer and supplied service-level options and pricing, including promotional and membership information.
- Maintained supply inventory and monitored cleaning equipment and machinery for proper operation and maintenance.
- Preserved exterior paint by carefully cleaning cars with proper techniques and solutions.
- Mixed cleaning solutions and abrasive compositions according to formulas.
- Inspected parts, equipment and vehicles for cleanliness, damage and compliance with standards or regulations.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Reviewed completed work to verify consistency, quality and conformance.
- Cleaned cars both externally and internally by hand or with use of automated equipment.
- Washed wide range of vehicles each day.
- Served clients with on-site detailing services at businesses and homes.
- Used cleaning, protective and restorative agents to maintain and enhance appearance of vehicles.
- Improved processes and procedures to increase efficiency and eliminate waste.
- Applied special-purpose cleaners to remove foreign materials.
Education
High School Diploma -
Norcross High School
Norcross, GA05.2000
Skills
- Store Management Experience
- Mechanical Knowledge
- Customer Service
- Leadership Experience
- Automotive Interior Cleaning
- Automotive Exterior Cleaning
- Quality Assurance
- Team Management
- Calm under pressure
- Team oversight
- Employee development
- Staff training
- Special handling
- Systems and automation applications
- Great work ethic
- People skills
Certification
- Sonny's Car Wash College December 2009
Timeline
Delivery Truck Driver
TSC Construction
12.2021 - Current
General Manager
Mr. Clean Car Wash
11.2020 - 12.2021
General Manager
Home Town Car Wash
09.2019 - 10.2020
General Manager
Diamond Auto Spa And Lube
09.2006 - 08.2019
High School Diploma -
Norcross High School
Similar Profiles
Robert HooverRobert Hoover
Operations Coordinator at TSC ConstructionOperations Coordinator at TSC Construction
Pantera CarterPantera Carter
Retirement & Separation Administrative Assistant at TSC Norfolk – Detachment Washington D.C.Retirement & Separation Administrative Assistant at TSC Norfolk – Detachment Washington D.C.
Marsha SelzerMarsha Selzer
Registered Nurse at Proactive MD-TSC/LSC Health ClinicRegistered Nurse at Proactive MD-TSC/LSC Health Clinic
Haylee DonleyHaylee Donley
Administrative Executive at SolarWorks Glass TintingAdministrative Executive at SolarWorks Glass Tinting
Reetesh LadReetesh Lad
Global Application Support and DBA Manager at CLS BankGlobal Application Support and DBA Manager at CLS Bank