Brook Brown
Buckeye,AZ
Summary
Professional with experience in inventory management and customer service, demonstrating effective problem-solving skills in high-pressure environments. Successfully resolved customer inquiries and complaints, contributing to improved satisfaction levels. Collaborated with team members to enhance workplace productivity while maintaining compliance with operational procedures. Knowledgeable in medication administration and resident care, ensuring adherence to health and safety guidelines.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adapt at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every resident and family a positive and memorable experience.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and comfortable environments.
Overview
7
7
years of professional experience
Work History
Server
Arlington Grill LLC
03.2024 - Current
- Provided exceptional customer service to enhance guest experiences and ensure satisfaction.
- Managed food and beverage orders efficiently using POS systems to streamline operations.
- Assisted in training new staff on menu knowledge and service standards.
- Maintained cleanliness and organization of dining area for optimal guest enjoyment.
- Handled cash transactions accurately, ensuring proper financial reporting at end of shifts.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Explained menu items and suggested appropriate options for food allergy concerns.
Lead Medication Technician
Clearwater Pinnacle Peak
08.2020 - 11.2023
- Administered medications to residents according to established protocols and safety guidelines.
- Collaborated with staff to ensure accurate medication records and timely administration.
- Trained new medication technicians on procedures, compliance standards, and best practices.
- Assisted in maintaining inventory of medications and supplies, ensuring proper storage conditions.
- Conducted regular audits of medication administration processes to enhance accuracy and compliance.
- Maintained accurate documentation of medication administration records, vital signs, and treatment plans for effective communication among the healthcare team.
- Adapted quickly to changing patient needs by maintaining up-to-date knowledge on new medications and treatment protocols.
- Prepared medication doses accurately by following medication administration record (MAR) written by healthcare providers.
- Monitored medication storage area to maintain medication security and control.
- Counted and recorded medication inventory routinely to maintain medication security and control.
- Reordered medication to maintain adequate supply.
- Unpacked, sorted, counted, and labeled all incoming medications to keep optimum inventory levels.
- Monitored patient responses to medication to report adverse reactions quickly.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Explained treatment procedures, medications, and diets to inform patient and patient's family of care and progress.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Facilitated personal hygiene management, feeding and ambulation.
Caregiver
Abellavida
02.2020 - 07.2020
- Assisted clients with daily living activities, promoting independence and well-being.
- Developed personalized care plans to address individual needs and preferences.
- Administered medications safely, ensuring compliance with prescribed schedules.
- Monitored vital signs and reported changes to healthcare professionals promptly.
- Collaborated with families to communicate client progress and adjustments in care plans.
- Trained new staff on best practices for client care and safety protocols.
- Maintained accurate documentation of client activities and health status in care records.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Assisted with daily living activities, running errands, and household chores.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
At Home Caregiver
Self-employeed
04.2018 - 01.2019
- Provided compassionate, personalized care to family member, ensuring comfort and safety in home environments.
- Assisted with daily living activities, including meal preparation, bathing, and medication management.
- Developed and implemented individualize care plans to meet each client's specific needs and preferences.
- Monitored health status and reported changes to healthcare professionals promptly.
- Provided transportation assistance for medical appointments, grocery shopping, and errands.
- Assisted with daily living activities such as bathing, dressing, toileting, and transferring for improved comfort and independence.
- Developed personalized meal plans catering to dietary restrictions while promoting balanced nutrition.
Education
Youngker
Buckeye, AZ06-2025
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Team collaboration
- Order accuracy
- Medication Administration
- Friendly, positive attitude
- Employee Training
- Problem Solving
- Time Management
Caregiver Cerification
Certification of Successful Completion
Completed by NCIA/ALFM
On 30th day of April, 2021
Presented by ALCTP-001 Assisted Living Licenses, Certifications and Training
Location is 15433 N. 37th St, Suite 200, Phoenix AZ 85032
Classroom Hours: 30
Distance Learning Hours: 20
Lab Hours: 12
Signed and dated on 5/6/2021
Timeline
Server
Arlington Grill LLC
03.2024 - Current
Lead Medication Technician
Clearwater Pinnacle Peak
08.2020 - 11.2023
Caregiver
Abellavida
02.2020 - 07.2020
At Home Caregiver
Self-employeed
04.2018 - 01.2019
Youngker
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