Brook Christmas
Lansing,MI
Summary
Dynamic professional with a strong work ethic and critical thinking skills, experienced in optimizing scheduling and recruitment at Brightstar Care. Proven track record in enhancing operational efficiency through software development and effective staff coordination, resulting in improved service delivery and client satisfaction. Proficient in Microsoft Office Suite and data management.
Professional scheduling expert, bringing valuable experience in coordinating and optimizing workflows. Proven ability to streamline processes and enhance efficiency through detailed planning and precise execution. Known for strong team collaboration and adaptability, excelling in dynamic environments with focus on achieving results.
Overview
7
7
years of professional experience
Work History
CCM/Scheduler/Recruitment Manager
Brightstar Care
07.2023 - Current
- Managed scheduling for client visits, ensuring timely service delivery and optimal staff utilization.
- Coordinated communication between caregivers and clients to address scheduling conflicts effectively.
- Developed and maintained scheduling software to enhance operational efficiency and accuracy.
- Assisted in training new schedulers on best practices and software usage for improved workflow.
- Monitored caregiver availability, adjusting schedules to meet changing client needs promptly.
- Conducted full-cycle recruitment to source and screen candidates for diverse roles.
- Collaborated with hiring managers to understand staffing needs and develop targeted job descriptions.
- Utilized applicant tracking systems to manage candidate pipelines and streamline hiring processes.
Account Manager
Advance Employment
07.2021 - 07.2023
- Managed client relationships to ensure satisfaction and retention.
- Coordinated project timelines and deliverables to meet client expectations.
- Developed tailored solutions to address specific client needs and challenges.
- Conducted regular check-ins with clients to gather feedback and identify improvement areas.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
On Call Supervisor (WFH)
Comfort Keepers Home Care
01.2019 - 07.2021
- On Call after hours
- Supervised daily operations, ensuring adherence to care standards and protocols.
- Trained and mentored staff, fostering professional development and skill enhancement.
- Implemented quality assurance measures, improving service delivery and client satisfaction.
- Coordinated scheduling for caregivers, optimizing resource allocation and efficiency.
- Developed training materials, streamlining onboarding processes for new hires.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Machine Operator/Team Leader
Ovidon
10.2019 - 03.2021
- Operated machinery to ensure efficient production and adherence to safety protocols.
- Monitored equipment performance, identifying and resolving issues to maintain optimal workflow.
- Trained new operators on equipment usage, safety procedures, and operational best practices.
- Collaborated with team members to streamline processes and reduce downtime in production cycles.
- Conducted regular maintenance checks on machines, ensuring reliability and minimizing breakdowns.
- Oversaw daily operations, coordinating tasks among team members for maximum efficiency.
- Developed training materials for new hires, fostering a culture of safety and operational excellence.
- Complied with company and OSHA safety rules and regulations.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
Education
High School Diploma -
Michigan International Prep
OnlineNo Degree - Criminal Justice
Grand Canyon University
Phoenix, AZSkills
- Computer skills
- Attention to detail
- Data entry
- Strong work ethic
- Critical thinking
- Customer service
- Teamwork and collaboration
- Effective multitasking
- Schedule coordination
- Problem-solving
- Schedule management
- Telephone etiquette
- Payroll processing
- Inventory tracking
- Calendar management
- Spreadsheet management
- Database maintenance
- Report writing
- Time management
Timeline
CCM/Scheduler/Recruitment Manager
Brightstar Care
07.2023 - Current
Account Manager
Advance Employment
07.2021 - 07.2023
Machine Operator/Team Leader
Ovidon
10.2019 - 03.2021
On Call Supervisor (WFH)
Comfort Keepers Home Care
01.2019 - 07.2021
High School Diploma -
Michigan International Prep
No Degree - Criminal Justice
Grand Canyon University