Brook Foland

• Designed and implemented practice plans focusing on skill development, teamwork, and conditioning.
• Coached athletes in fundamental and advanced volleyball techniques, including serving, passing, setting, hitting, and blocking.
• Developed game strategies and adjusted tactics during matches to maximize team performance.
• Promoted sportsmanship, discipline, and teamwork, fostering a positive and inclusive team culture.
• Evaluated player performance, provided constructive feedback, and created individualized improvement plans.
• Maintained equipment and ensured safety standards were followed during practices and competitions.

• Performed preliminary eye exams, including visual acuity, refraction, tonometry, and pupil dilation, to assist ophthalmologists.
• Assisted with 20+ patient exams daily
• Collected and documented patient medical histories, ensuring accuracy and confidentiality.
• Operated diagnostic equipment such as autorefractors, keratometers, visual field analyzers, and OCT (Optical Coherence Tomography).
• Prepared patients for surgical procedures, explaining steps clearly and providing reassurance.
• Assisted ophthalmologists during minor procedures and administered eye drops or medications as directed.
• Educated patients on proper eye care, contact lens use, and post-treatment instructions.
• Maintained and calibrated ophthalmic instruments to ensure accuracy and compliance with safety standards.
• Scheduled appointments, managed patient flow, and supported front desk operations when needed.
• Delivered compassionate care, building trust and rapport with patients of all ages.

Led sales team in achieving and exceeding monthly revenue targets through strategic planning and motivation.

Trained, coached, and mentored new sales associates to strengthen product knowledge and customer engagement skills.

Managed inventory levels to ensure availability of high-demand products while minimizing overstock.

Collaborated with the marketing team on promotional campaigns, increasing product visibility and driving store traffic.

Operated POS systems to process purchases, returns, and gift card activations with accuracy and efficiency.

Stayed current on company offerings and industry trends to provide knowledgeable support to customers.

• Greeted patients warmly, checked them in, and verified insurance and personal information with accuracy.
• Scheduled appointments, managed calendars, and coordinated referrals between physicians and specialists.
• Answered multi-line phones, responded to patient inquiries, and directed calls to appropriate staff.
• Maintained patient confidentiality by following HIPAA guidelines and safeguarding medical records.
• Processed billing, copayments, and insurance claims using electronic health record (EHR) systems.
• Assisted with office tasks such as filing, faxing, scanning, and maintaining organized patient charts.
• Supported clinical staff by preparing exam rooms, updating patient files, and managing daily workflow.
• Resolved patient concerns professionally, ensuring a positive experience and building trust with the practice.
• Collaborated with nurses, doctors, and administrative staff to ensure smooth office operations.

• Provided attentive and friendly service to guests, ensuring a positive dining experience.
• Took food and beverage orders accurately, communicated with kitchen staff, and delivered meals promptly.
• Maintained knowledge of menu items, daily specials, and dietary restrictions to answer customer questions and make recommendations.
• Handled cash, credit card, and POS transactions efficiently while following proper money-handling procedures.
• Resolved customer concerns quickly and professionally, maintaining high satisfaction levels.

• Assisted lead teachers in planning and implementing age‑appropriate educational activities to support early childhood development.
• Supervised children during playtime, meals, and rest periods, ensuring safety and well‑being at all times.
• Supported classroom management by reinforcing rules, guiding positive behavior, and encouraging social interaction.
• Helped prepare materials, set up learning centers, and maintain a clean, organized classroom environment.
• Communicated daily with parents and guardians about children’s progress, needs, and activities.
• Provided individualized attention to children, fostering emotional, social, and cognitive growth.
• Assisted with diapering, toileting, and hygiene routines while maintaining health and safety standards.
• Collaborated with staff to create a nurturing, inclusive environment that promotes curiosity and learning.