Brook Garcia
Fort Worth,TX
Summary
Developed in fast-paced retail environment, focusing on team leadership and operational efficiency. Skilled in resource management and customer service excellence, seeking to transition into new field. Eager to leverage transferrable skills to contribute to new and challenging role.
Overview
2
2
years of professional experience
Work History
Assistant manager
7/11 Convenience Store
12.2024 - Current
- Assisted in staff training, enhancing team productivity and efficiency.
- Monitored inventory levels, facilitating timely restocking and minimizing shortages.
- Implemented new processes to improve workflow and reduce operational delays.
- Provided exceptional customer service, resolving inquiries and fostering positive relationships.
- Analyzed sales data to identify trends, informing strategic decisions for product placement.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Hostess
Del Frisco's Grille
05.2024 - 08.2024
- Greeted and seated guests promptly, enhancing overall dining experience.
- Managed reservations and waitlists efficiently, optimizing table turnover.
- Assisted in training new staff on customer service protocols and seating arrangements.
- Maintained cleanliness and organization of front-of-house areas for a welcoming atmosphere.
Server
Mi Cocina
11.2023 - 07.2024
- Provided prompt and attentive service to enhance customer satisfaction.
- Collaborated with team members to ensure efficient table turnover and service flow.
- Assisted in training new servers on menu knowledge and operational procedures.
- Maintained cleanliness and organization of dining area to uphold restaurant standards.
- Recommended menu items based on customer preferences to increase sales opportunities.
Education
High School Diploma -
Chisholm Trail
Fort Worth, TX05.2021
Skills
- Customer service
- Effective multitasking
- Patience and empathy
- Phone etiquette
- Goal-oriented mindset
- Property tours
- Event planning
- Strong negotiation
Timeline
Assistant manager
7/11 Convenience Store
12.2024 - Current
Hostess
Del Frisco's Grille
05.2024 - 08.2024
Server
Mi Cocina
11.2023 - 07.2024
High School Diploma -
Chisholm Trail