Brook Gizaw
Summary
Operations and customer-focused professional with experience leading teams, managing high-value assets, and delivering exceptional service in fast-paced environments. Proven ability to solve problems, train employees, and adapt quickly to new technologies and processes. Developed foundational knowledge of SQL Server and database administration through hands-on training and self-study. Eager to apply a growth mindset and technical curiosity to emerging AI technologies.
Overview
8
8
years of professional experience
Work History
Porter Supervisor
Alara Garage
Houston, Texas
09.2024 - Current
- Supervised daily operations for luxury vehicle storage facility housing over 600 classic and exotic supercars.
- Coordinated and delegated tasks to ensure efficient vehicle movement and facility operations.
- Safely operated and positioned high-value vehicles, adhering to strict handling and safety standards.
- Conducted thorough interior and exterior inspections to meet company quality expectations.
- Delivered professional customer service to vehicle owners and guests, addressing requests promptly.
- Maintained organization and readiness of inventory throughout the facility.
- Trained and mentored new employees on vehicle handling procedures and operational workflows.
- Earned promotion to lead supervisor due to performance, reliability, and leadership in handling high-value vehicles.
Labratory Technician
Bureau Veritas
Stafford, Texas
08.2022 - 06.2024
- Conducted various laboratory tests and experiments to support research and development projects, ensuring accurate and reliable results.
- Prepared and maintained laboratory equipment and supplies, ensuring proper functionality and availability for testing procedures.
- Assisted in the development and optimization of laboratory procedures and protocols to enhance efficiency and accuracy.
- Participated in quality control activities to ensure compliance with regulatory standards and maintain the integrity of laboratory results.
- Conducted viscosity tests on various samples to determine the flow properties and consistency of liquids and materials.
Sales Associate
ARS Rescue Rooters
12.2018 - 06.2021
- Successfully closed numerous high-value deals ranging from $65,000 to $80,000 consistently meeting or exceeding sales targets.
- Built and maintained strong relationships with key clients, resulting in a 40% growth in repeat business.
- Utilized exceptional product knowledge to provide personalized recommendations to customers.
- Provided comprehensive problem-solving assistance to clients by analyzing their issues, identifying root causes, and implementing effective solutions.
Education
High School Diploma -
Westside Highschool
Houston, TXSkills
- Customer Service
- Team Leadership
- Team Collaboration
- Employee Training and Development
- Adaptability & Continuous Learning
- Problem Solving & Troubleshooting
- Critical Thinking
- Quality Assurance & Process Compliance
- SQL Server Fundamentals
- Database Backup & Restore
- Database Recovery Concepts
- Query Writing (T-SQL)
- Laboratory Equipment Calibration
Accomplishments
- Week-One Sales Success, Achieving $100,000 in Deals. Closed a remarkable $100,000 in deals within the first week, demonstrating exceptional sales acumen and a rapid and impactful contribution to meeting sales targets.
- Customer Satisfaction Excellence, Received consistent positive feedback from customers, showcasing excellent customer service skills and contributing to high levels of customer satisfaction.
- Lead Tech, Promoted to Lead Technician within one year, demonstrating proficiency in training new hires and efficiently managing shifts.
- Troubleshooting Expertise, Established a troubleshooting guide for common laboratory equipment issues, reducing equipment downtime enhancing overall laboratory productivity.
- Accuracy and Precision Achievement, Consistently achieved high levels of accuracy and precision in laboratory procedures, ensuring reliable and quality results.
Timeline
Porter Supervisor
Alara Garage
09.2024 - Current
Labratory Technician
Bureau Veritas
08.2022 - 06.2024
Sales Associate
ARS Rescue Rooters
12.2018 - 06.2021
High School Diploma -
Westside Highschool