Brook Hale
O'Fallon,IL
Summary
Highly skilled and enthusiastic professional with more than 10 years of experience managing healthcare operations. Successfully oversee physicians, budgets, supply management and patient services. Develop and lead productive and efficient teams. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Completing PhD Dissertation
PhD
11.2022 - Current
Executive Director of Specialty Services
HSHS Medical Group
10.2019 - 11.2022
- Responsible for growth and development of specialty service lines and direct oversight of the operations for over 20 types of specialty care (both inpatient and outpatient), including over 150 Providers and leaders in the state of Illinois
- Involved in physician recruitment and effective onboarding
- Responsible for oversight of $95M revenue and $44M expenses
- Oversight of workflow efficiency, schedule utilization, and care team dynamics
- Controlled expenses in the height of the pandemic by quickly pivoting and consolidating clinics and people to maximize productivity
- Maintained 60th %tile of productivity (wrvu based) goals for all specialists with an average improvement rate of 30%
- Oversight of workflow efficiency, schedule utilization, and care team dynamics
- Established outreach clinics for most specialties to expand footprint and patient access
- Expanded service lines 20% by adding new specialties
- Acquired multiple new providers as well as a multi-site cardiology group
- Worked closely with organizational leadership to guide operational strategy.
- Set organizational goals and objectives to guide and direct company focus and achieve mission fulfillment.
- Exercised appropriate cost control to meet budget restrictions and maximize profitability.
- Defined company roles and responsibilities to establish and enhance processes.
- Built and maintained strong company teams by hiring and training qualified staff to create positive and productive work environments.
- Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
- Developed and implemented organizational strategies to achieve set goals and objectives and secured long-term success.
- Aligned department vision, goals, and objectives with company strategy to achieve consistently high results.
- Drove strategic improvements to enhance operational and organizational efficiencies.
- Managed financial, operational and human resources to optimize business performance.
- Maintained P&L and shouldered corporate fiscal responsibility.
- Shaped solutions and approaches by leveraging trends in customer marketplaces and industries.
Manager of Quality
HSHS Medical Group
06.2018 - 10.2019
- Lead quality/compliance role in transition from AllScripts EMR to EPIC EMR
- Experience working with HEDIS performance measures and managed care plans
- Continued involvement with CMS guidelines in tracking quality metrics and data mapping, risk management strategies
- Developed and maintained value-based incentives for all Providers
- Implemented daily huddles and GEMBA walks organization-wide
- Introduced PI initiatives to over 500 Providers and 1,500 clinical colleagues, exceeding outpatient benchmarks as established by CMS
- Reducing A1c poor control from 48% to 16%
- Increasing hypertension control rates from 60% to 78%, which was then approved to for ABFM certification
- Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
- Educated employees on specific QA standards and confirmed maintenance of standards.
- Analyzed quality and performance data to support operational decision-making.
- Monitored product standards and quality-control programs.
- Implemented process improvements to increase productivity in quality assurance operations.
- Addressed non-conformance issues, pausing production to correct errors.
- Applied coaching techniques and tools to support managers and team members in improving performance.
- Monitored staff organization and suggested improvements to daily functionality.
- Established and tracked quality department goals and objectives.
- Recorded findings of inspection process, collaborating with quality team to implement corrective actions
Operations Manager
HSHS Medical Group
06.2016 - 06.2018
- Managed daily operations of family medicine, internal medicine, wound, and infectious disease outpatient clinics as well as divisional float pool and CLIA labs
- Improved co-pay collections by 84%
- Led multiple successful project management initiatives, focusing on standardization of processes
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Trained new employees on proper protocols and customer service standards.
- Devised processes to boost long-term business success and increase profit levels.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Performance Improvement Coordinator
Barnes-Jewish Hospital
04.2015 - 06.2016
- Performance Measurement in Patient Safety & Quality, Supported VTE education committee, facilitated meetings with nurse educators/managers to roll out updated staff education, delegated assignments and followed-up on progress
- Spearheaded SSI data auditing, specifically targeted requirements for colorectal surgery patients at BJH, utilized reports to track inefficiencies and developed charter for standardization of RN processes
- Developed internal benchmarking scorecard for process improvement team
- Established SCD process improvement committee, applied value stream mapping to define problem areas in process, tracked inefficiencies in accessing and maintaining SCDs in OR and PACU
- Supported influenza vaccination project, collaborated with directors and nurse managers to improve flu vaccination metric by changing charting/profile process and introducing updated staff and patient education
- Initiated training and mentoring methods to help department employees better understand improvement procedures.
- Established cooperative and professional working relationships by being courteous, respectful and communicative.
- Assessed performance in relation to goals and made recommendations to promote continuous improvements.
- Developed performance indicators for effectiveness of improvement activities and techniques.
- Developed Continuous Improvement/Lean production training programs for onsite implementation.
- Mapped process workflows to enhance understanding of procedures.
Radiology Outpatient Surgery Coordinator
St. Louis Children’s Hospital
01.2014 - 04.2015
- Analyzed inefficiencies in precertification methods that resulted in $20,000 saved per month in lost billable charges
- Analyzed sedation time used by numerous services and identified over $15,000 worth of unutilized sedation time
- Documented and collected patient data in EPIC and AllScripts to maintain accuracy and security.
- Verified insurance coverage and benefits and communicated directly with patient for timely scheduling of clinic appointment and surgery procedure.
- Communicated with patients on phone and in person to enter and update medical history in database.
- Fostered collaborative relationships among health care team by communicating, responding to requests and building rapport.
- Maintained efficient surgery schedule by monitoring daily activities and resolving potential conflicts.
Medicare Rights Educator
Mayo Clinic
05.2012 - 04.2013
- Educated patients about available treatment and discharge options
- Increased proficiencies by attending professional developmental workshops on learning goals, classroom management, student motivation and engaging learning activities
Education
Master of Science - Leadership And Change Management
Antioch University
Master of Health Administration -
University of Southern Indiana
Evansville, INBachelor of Science - Health Care Administration
University of Southern Indiana
Evansville, INPh.D. - Leadership and Change Management
Antioch University
2023
Skills
- Team Management
- Process Improvement
- Manage Contracts
- Financial Management
- Project Management
- Policy Development
- Operational Excellence
- Six Sigma Standards
- Organizational Systems
- Determining Metrics
- Goal Planning
- Strategic Vision
- Statistical Analysis
- Continuous Improvement Strategies
Certification
- CPHQ Certification, National Association for Healthcare Quality
- TeamSTEPPS Master Trainer Certification
- Lean Facilitator Certification
Timeline
Completing PhD Dissertation
PhD
11.2022 - Current
Executive Director of Specialty Services
HSHS Medical Group
10.2019 - 11.2022
Manager of Quality
HSHS Medical Group
06.2018 - 10.2019
Operations Manager
HSHS Medical Group
06.2016 - 06.2018
Performance Improvement Coordinator
Barnes-Jewish Hospital
04.2015 - 06.2016
Radiology Outpatient Surgery Coordinator
St. Louis Children’s Hospital
01.2014 - 04.2015
Medicare Rights Educator
Mayo Clinic
05.2012 - 04.2013
Master of Science - Leadership And Change Management
Antioch University
Master of Health Administration -
University of Southern Indiana
Bachelor of Science - Health Care Administration
University of Southern Indiana
Ph.D. - Leadership and Change Management
Antioch University
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