Brook Harrison
ORLANDO
Summary
Qualified retail position with solid background in managing front-end operations and driving customer satisfaction. Successfully led team to improve service efficiency and enhance overall shopping experience. Demonstrated ability to handle high-pressure situations and multitask effectively, showcasing strong leadership and communication skills.
Dedicated Front End Supervisor well-versed in satisfying customers with exceptional service and support. Accurate and efficient in handling money, assigning tasks and maintaining customer areas. Prepared to bring many years of experience to dynamic new position.
Overview
21
21
years of professional experience
Work History
Front End Supervisor/Mod Team Associate
Ross Dress for Less
03.2019 - 09.2025
- Trained and mentored team members to enhance productivity and efficiency.
- Trained new hires in customer service excellence, contributing to noticeable improvement in customer satisfaction ratings.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Enhanced overall shopping experience, making sure that front end was always clean, well-organized, and customer-friendly.
- Maintained clean and organized checkout areas to enhance customer experience.
- Managed cash drawer, ensuring consistent accuracy during shifts and end-of-day reconciliation.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
Assistant Manager
Dollar Tree
03.2008 - 01.2017
- Led team in optimizing operational workflows, enhancing efficiency and productivity.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Increased sales through effective merchandising strategies and targeted promotions.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
Assistant Manager
Halloween Exress
08.2004 - 10.2008
- Led daily operations, ensuring store efficiency and exceptional customer service.
- Organized schedules and shift coverage to meet expected business demands.
- Delegated daily tasks to team members to optimize group productivity.
- Mentored staff to enhance skill and achieve daily targets, using hands on motivational leadership.
Education
High School Diploma -
University High School
Orlando, FL01-1995
Skills
- Customer service
- Problem-solving skills
- Cash register operation
- Workflow management
- Opening and closing procedures
- Cash handling
- Multitasking and prioritizing
- Employee training
- Flexible work schedule
- Inventory and stocking
- New store setups
- Cash drawer reconciliation
Timeline
Front End Supervisor/Mod Team Associate
Ross Dress for Less
03.2019 - 09.2025
Assistant Manager
Dollar Tree
03.2008 - 01.2017
Assistant Manager
Halloween Exress
08.2004 - 10.2008
High School Diploma -
University High School