Brook Hewitt

Managed high-volume customer service operations with precision and professionalism.

Resolved customer issues through clear communication, ensuring high satisfaction levels.

Processed transactions and maintained accurate records while adhering to strict procedures under pressure.

Recognized for sales achievements, reliability, teamwork, and solutions-focused communication.

• Coordinated logistics for large-scale events, managing schedules, vendor communication, and attendee support.
• Managed online content via Constant Contact, CoSchedule, and Instagram, ensuring timely updates and accuracy.
• Edited website content, optimized images, and executed structured data entry projects effectively.
• Tracked budgets using Excel, generating detailed reports with a focus on accuracy.
• Supported administrative workflows across departments, showcasing strong organizational skills and independent decision-making.

• Streamlined back-of-house operations during large public events to enhance efficiency.
• Maintained organized workspaces, ensuring effective management of event logistics.
• Anticipated needs of event staff, facilitating smooth workflows and safety protocols.

• Processed transactions with precision while maintaining accurate logs and records.
• Delivered friendly customer service by addressing routine inquiries effectively.
• Assisted with inventory management through restocking and organizing store layout.