Brook Hoffman
La Crosse,WI
Summary
Enthusiastic and eager to contribute to team success through hard work, communication, attention to detail and excellent organizational skills. Service-focused bringing unparalleled skills in customer relations, task prioritization and time management. Motivated to directly and efficiently address customer concerns head-on, develop proactive solutions and implement corrections with efficiency. Proficient in customer service with 5 years of expertise in related roles. Clear understanding of team success and training in multiple areas. Motivated to learn, grow and excel.
Overview
8
8
years of professional experience
Work History
Client Services Representative
The Mac Guys
07.2023 - Current
- Enhanced client satisfaction by providing timely and accurate information on products and services.
- Delivered exceptional customer service by actively listening to concerns and promptly addressing them.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Performed physical inventory counts and resolved discrepancies.
- Conducted inventory management tasks such as ordering new stock and updating inventory records accurately.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Client Service Representative
La Crosse Veterinary Clinic
07.2022 - 06.2023
- Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
- Maintained office and waiting room, keeping common areas clean and tidy.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Entered data from pet records and office visits into computer system using Cornerstone.
- Greeted pet parents with warm smile and pleasantly asked for sign-ins upon arrival.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Quality Assurance Specialist
DuraTech
05.2021 - 06.2022
- Created and deployed best practices to improve efficiency and reduce defects.
- Monitored production processes to gain understanding of problematic steps and rectify issues.
- Performed visual quality inspections
- Communicated with production team members about quality issues.
- Evaluated components and final products against quality standards and manufacturing specifications.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
Line Operator
Agropur Ingredients
09.2020 - 05.2021
- Inspected finished products for quality and adherence to customer specifications.
- Reduced accidents and injuries by observing safety policies and procedures.
- Loaded and unloaded product on and off conveyor line by routinely lifting up to 25 pounds.
- Inspected products and machines to maintain quality and efficiency.
- Maintained organized work area by cleaning and removing hazards.
- Made sure that products were produced on time and are of good quality.
- Maintained maximum organization and productivity by properly sorting project components on work tables.
Recovery Specialist
Dynamic Lifecycle Innovations
05.2019 - 09.2020
- Achieved production targets by maintaining high productivity levels and communicating effectively with team members regarding orders and fulfillment
- Trained new employees on warehouse protocols and answered task-related inquiries to help with job role adjustment
- Maintained neat, clean and safe workspace to avoid hazards and increase safety by implementing the 6S protocol
- Strive to maintain compliance with safety and clean area procedures
- Performed visual assessment of products to evaluate conformance with quality standards
- Inspected raw materials, finished products, and focus material to guarantee quality and safety
Electronics Sales Associate
Wal Mart Stores Inc
12.2016 - 03.2019
- Increased business sales utilizing Electronics knowledge
- Answered product questions with up-to-date knowledge of sales and store promotions
- Used consultative sales approach to understand customer needs and recommend relevant offerings
- Monitored self-checkout systems and provided assistance or intervention where required
- Converted unhappy customers to new Products in place of out-of-stock items
- Mentored new hires, resulting in stronger staff development, better safety and increased productivity
- Set positive example for team members by providing high-quality, efficient service
- Greeted all customers with smile and provided friendly service to professionally handle every need
- Provided primary customer support to internal and external customers in fast-paced environment.
- Conferred with customers about concerns with products or services to resolve problems and drive sales.
Education
High School Diploma -
Western Technical College
La Crosse, WI04-2025
Skills
- Customer service
- Product line knowledge
- Outstanding interpersonal skills
- Motivated team player
- Training and development
- Natural leader
- Skilled problem solver
- Active listening skills
- Call Triage
- Strong work ethic
- Community resources
- Time management
- Goal-setting
- Payment Processing
- Hardworking
- Quality Issue Identification
Timeline
Client Services Representative
The Mac Guys
07.2023 - Current
Client Service Representative
La Crosse Veterinary Clinic
07.2022 - 06.2023
Quality Assurance Specialist
DuraTech
05.2021 - 06.2022
Line Operator
Agropur Ingredients
09.2020 - 05.2021
Recovery Specialist
Dynamic Lifecycle Innovations
05.2019 - 09.2020
Electronics Sales Associate
Wal Mart Stores Inc
12.2016 - 03.2019
High School Diploma -
Western Technical College
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