Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brook Howe

Old Bridge

Summary

Dynamic Practice Manager/Surgical Coordinator with a proven track record at Cunningham Orthopedics, enhancing patient satisfaction and care quality. Excelled in staff management, fostering a collaborative environment, and streamlining processes for efficiency. Skilled in managing medical practices and demonstrating exceptional patient relations, significantly improving team performance and patient care.

Overview

26
26
years of professional experience

Work History

Practice Manager/Surgical Coordinator

Cunningham Orthopedics
Aberdeen, NJ
06.2009 - Current

Practice manager and surgical coordinator.

  • Developed and implemented strategies to improve patient access, satisfaction and care quality.
  • Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
  • Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
  • Increased patient satisfaction by streamlining appointment scheduling and implementing efficient check-in processes.
  • Provided supervision and management to team of support personnel.
  • Coordinated with physicians to optimize appointment schedules and maximize daily patient flow.
  • Ordered all office supplies and kept check on inventory levels.
  • Addressed and remedied all patient or team member issues.
  • Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
  • Consulted with healthcare professionals on business decisions.
  • Developed close working relationships with front office and back office staff.
  • Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.

Medical Reception/ EMR Transcription

Ani Orthopedics
Hazlet, NJ
06.1999 - 05.2009
  • Reduced errors in transcribed documents through careful attention to detail and thorough proofreading skills.
  • Enhanced documentation accuracy by meticulously editing transcriptions for proper grammar, punctuation, and formatting.
  • Responded to inquiries regarding transcripts to provide information and resolve issues.
  • Produced and delivered transcripts within anticipated timeframes to meet tight deadlines.

Education

Old Bridge High School
Old Bridge, NJ
06.1999

Skills

  • Supplies ordering
  • Managing files and records
  • Workflow efficiency
  • Managing medical practices
  • Staff supervision
  • Patient relations
  • Staff scheduling
  • Schedule management
  • Staff management
  • Practice management

Timeline

Practice Manager/Surgical Coordinator

Cunningham Orthopedics
06.2009 - Current

Medical Reception/ EMR Transcription

Ani Orthopedics
06.1999 - 05.2009

Old Bridge High School
Brook Howe