Practice manager and surgical coordinator.
- Developed and implemented strategies to improve patient access, satisfaction and care quality.
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
- Increased patient satisfaction by streamlining appointment scheduling and implementing efficient check-in processes.
- Provided supervision and management to team of support personnel.
- Coordinated with physicians to optimize appointment schedules and maximize daily patient flow.
- Ordered all office supplies and kept check on inventory levels.
- Addressed and remedied all patient or team member issues.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Consulted with healthcare professionals on business decisions.
- Developed close working relationships with front office and back office staff.
- Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.