Brook Pollack
Roslyn,WA
Summary
Dependable, successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
1
1
year of professional experience
Work History
Packaging Machine Operator
Small Pet Select
- Troubleshot machine alarms and jams, repairing machines and thoroughly documenting results.
- Verified correct items, lot numbers and product shipments to meet customer expectations and standards of quality.
- Measured height, length and width of products to verify compliance with standards.
- Attached identification labels to finished packaged items or stenciled information on containers.
- Maintained clean, tidy and safe working environment in packing area.
Kennel Technician
Metropolitan Veterinary Hospital
- Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
- Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs.
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
Kennel Supervisor
Blackfoot Animal Shelter & Rescue
- Recorded dogs' intake and output, physical condition and behavior for updated kennel logs.
- Monitored animal behavior and completed examinations to identify illnesses, injuries, or potential diseases.
- Led basic obedience training with dogs to promote positive, healthy behaviors.
- Consulted with veterinarians to diagnose problems and administered prescribed treatments.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
Restaurant Waitress
Marthas Cafe
- Cultivated warm relationships with regular customers.
- Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Cook/server
Redbird Cafe
12.2023 - 07.2024
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Enhanced teamwork within the kitchen staff by fostering a collaborative environment focused on meeting high standards of quality and efficiency.
Education
High School Diploma -
Cle Elum Roslyn High School
Cle Elum, WA06.2017
Skills
- Customer Needs Assessments
- Inventory Records
- Shrink-Wrapping Machines
- Project Specifications
- Time Management
- Health and Wellbeing
- Housekeeping Requirements
- Animal Restraining
- Dietary Needs
- Identification Checks
- Vaccination Administration
- Restaurant Operation
- Collaborative Relationships
Timeline
Cook/server
Redbird Cafe
12.2023 - 07.2024
Packaging Machine Operator
Small Pet Select
Kennel Technician
Metropolitan Veterinary Hospital
Kennel Supervisor
Blackfoot Animal Shelter & Rescue
Restaurant Waitress
Marthas Cafe
High School Diploma -
Cle Elum Roslyn High School
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