Brook Riley
Plano,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Bankruptcy Specialist
Department Of Treasury
11.2021 - Current
- Answered telephone calls and email messages within 8 hour period.
- Researched and analyzed legal issues and cases to provide accurate advice to clients.
- Created weekly, monthly and quarterly expense reports.
- Contacted clients to schedule appointments and discuss progress of cases.
- Interviewed clients to obtain information relevant to cases.
Revenue Officer
Department Of Treasury
09.2016 - 11.2021
- Collected delinquent federal taxes and secured all delinquent returns.
- Provided guidance and service on various financial problems in order to assist taxpayers' in resolving tax issues.
- Responded to taxpayer questions and helped individuals complete and file tax documentation.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked effectively in fast-paced environments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Identified issues, analyzed information and provided solutions to problems.
- Kept case data and contact information up to date to expedite proceedings.
Education
Bachelor Of Administrative Studies - Management Information Systems
Prairie View A & M University
Prairie View, TX12.2002
Skills
- Account Management
- Problem-Solving Skills
- Verbal and Written Communication
- Microsoft Outlook
- Customer Account Updates
- Call Documentation Skills
- Resolving Issues
- Providing Customer Support
Timeline
Bankruptcy Specialist
Department Of Treasury
11.2021 - Current
Revenue Officer
Department Of Treasury
09.2016 - 11.2021
Bachelor Of Administrative Studies - Management Information Systems
Prairie View A & M University
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