BROOK SAMUEL

• Completes money management and provides friendly customer service
• Applies quick problem-solving skills in resolving workplace conflicts
• Incorporates organizational and teamwork abilities.

• Sorted and organized files, spreadsheets, and reports.
• Developed and maintained relationships with key internal stakeholders.
• Maintained accurate records and documentation of projects to inform stakeholders of progress and updates.
• Facilitated successful completion of projects from concept to launch.
• Prepared project presentations and reports to assist senior staff.
• Explored new technologies and approaches to streamline processes.
• Collaborated with senior management on new initiatives to build confidence.
• Collected, arranged, and input information into database system.

Contributed to the Center for Clinical Transformation through data analytics & presentations, literature reviews, patient education marketing, and stakeholder engagement

• Categorized causes for patient falls over a 3-month quarter and presented to Falls sub-committee
• Organized and compiled literature reviews on varied topics for clinical quality support
• Engaged and secured buy-in from stakeholders on an in-patient fall reduction initiative, Tailoring Interventions for Patient Safety (TIPS), and further went on to observe its bedside implementation
• Additional presentations/research on gero-psych fall reduction, and correlating risk assessment tools
• Created and continuously updated patient education infographic tailored towards Enhanced Recovery After Surgery (ERAS) pre & post operative care
• Utilized QI tools, such as the 5 whys, in creating a comprehensive CHG Audit checklist
• Shadowed during 3 different perioperative procedures (Lumpectomy, appendectomy, colectomy), to expand knowledge on patient ERAS initiative
• Visited the organizations 3 tertiary facilities, and observed how quality improvement and infection prevention teams collaborate at their respective facilities. Expanded on understanding of organizational structure as well as healthcare system functionality through interdisciplinary collaborations.
• Repeatedly joined, and occasionally participated in, various corporate meetings from regional metric updates to sub-committees and councils like ERAS, Sepsis, and Falls

• Johnson City Medical Center: Shadowed alongside patient transport. Encountered various departments and how they interoperate within a hospital (Diagnostics, Radiology, Wound care, Trauma center, med Lab, and unit floors.
• Ballad CVA Heart Institute: Assisted in administrative duties such as creating/organizing patient admission forms. Shadowed alongside cardiac lab techs to observe catheterization, and later under CNA and RN during patient recovery.

• Dr. Bowers Pediatric Clinic: Worked closely in observing the main dentist conduct procedures including fillings to crown replacements and gained an understanding of how a private clinic operates.
• Sturgil Orthodontics: Shadowed along main orthodontist and dental assistants during medical procedures such as placement of braces, dental molds, and creating of retainers and other prosthetics.
• ETSU hygiene clinic: Observed dental hygiene students working with fillings, local anesthesia administration, PPE importance, and patient charting.