Brook Samuels

• Provide highest level of resident/customer care.
• Answer and resolve 40+ resident/customer calls daily.
• Resolve HOA and municipal violations.
• Research all violations, lawsuits, and complaints, and reporting.
• Issue and research resident notices of non-compliance and violations.
• Schedule and setup municipal property RCO inspections.
• Analyze delinquent accounts and communicate directly with tenants through phone, email to ensure maximum collection.
• Audit lease documents, signatures, renter's insurance, move in funds and deposits.
• Receive and process notice to vacate documents ensuring pre-move out inspection is scheduled within 14-days of notice receipt.
• Enter Move-Out Deposit Accounting data to ensure compliance with timelines for local state requirements and proper tenant chargebacks.
• Coordinate with Maintenance on Escalated Work Orders and Emergent Orders.

• Craft Mark Bakery: AP/AR Assoc. - Process all Vendor Invoices by three way match. Facilitates payment of vendors and resolve discrepancies. Collaborate with shipping to correct order discrepancies. Ensures receivables are credited upon payment, identifies discounts taken, and issue credit memos when necessary. Reconcile monthly statements and transactions. Complete and send all invoice creation once orders have been fulfilled. Maintains all aspects of vendor file. Manage all delinquent reporting and communication.
• ERMCO: Estimating Coord. - Centralized point for all Bid and Estimate Invitations. Prepare information for No/Go Process. Obtain all Bid Documents and file accordingly. Assist estimator with sub and material quotes. Assist with all bid forms required for Bid submission. Maintain all aspects of bid forms. Maintain XBE contacts. Centralized management of COINS entry and upkeep. Maintain Bid Schedule and Calendar.
• Gilliatte General Contracting: PM Asst. - Assistant to five Commercial Project Manager. Compose all contracts and bids.
• RVH Contracting: PO Admin/Prop Mngr/Const Mngr Asst - Administer 60-70 purchase orders monthly in quick books contractor regarding siding and framing, material and labor. Identified and communicate PO discrepancies from MI Homes, Beazer Homes and Oltof Homes, based on scope of contracts. Create and edit items and services ensuring pricing and all financial information is accurate. During initial reconciliation, identified and recovered $10K in revenue. Manage Resident state applications for Indiana Housing Authority Rental Assistance, recovering $16K in rental revenue, due to COVID19 pandemic. Direct Office Clerk on application of rental property Resident payments, statements, deposits, payment plans, evictions, move out fees and damage charges. Manage maintenance work orders, scheduling, material order and dispatching technicians per priority level. Oversee and direct 2 Maintenance Technicians. Manage all new construction residential homes, rentals, and condominiums. Initiate and execute all aspects of new residential construction from ground up to sale, closing and warranty completion.

Sole Day to day management of 3 regional market businesses (Indianapolis IN, St.Louis MO, Louisville KY) to include all property management, tenant management, maintenance, accounting, receivables, payables, HR, and office management.

• All property setup, website and syndicate marketing entry, showing, leasing, lease drafting, preparation and lease signing.
• Implemented property utilities management solution for usage and disconnects by setting up and utilizing online retrieval of billing statements and electronic online bill pay.
• Implemented self showing software to prevent and reduce mileage needed to do in person showing, saving business time and money on employee mileage reimbursement. This also reduces time out of office, resulting in better multitasking management.
• Tenant screening (criminal, eviction, credit history review), approvals, denials, new tenant entry, setup, and management of tenant file during lease term in RentManager system to include posting rents, late fees and payment plans.
• Maintenance - Managed maintenance staff, implemented work order system, flow chart, and work order request procedure via company website.
• Processed 30 invoices per week by approving, coding, reconciling, and paying via printing, signing and mailing, ePay and check by phone.
• Month End reconciliations of credit card and bank accounts. Journal entries for intercompany transfers and maintenance chargebacks to account for maintenance time at all properties for preventative and tenant work orders.
• Responsible for month end accruals and journal entries.
• Monthly review of General Ledger accounts for expenses and revenue and holding cost or escrow. Reviewed and provided P&L Reports Monthly for each markets share holder.
• Reviewed and provided financial statements and records for properties refinance packages to share holder and bank management.
• Implemented and acquired business company credit card to have accurate and timely records of all purchases for business purposes.

Sole Day-to-day full cycle AP and office management for a 2 tower, 16 floor Class-A premier commercial building downtown Indianapolis with 40 tenants (7 State Tenants).

• Processed 25 invoices per week ($10K/month avg.) by coding, and uploading into MRI.
• Contacted approximately 5 vendors per week by email or phone to resolve any discrepancies via reconciliation, while also working with tenant specified vendors.
• Printed and compiled hard invoice copies for check run review and approval, sent to corporate for printing, received AP checks and mailed to Vendors weekly.
• Implemented utilities payment solution for building disconnects by utilizing online retrieval of billing statements.
• Prepared, printed, and distributed monthly rent statements to all tenants. (Included coding utilities and additional billings such as work orders, after hours HVAC service, etc.)
• Reviewed contracts and scope of work for current and new vendors to ensure proper payment.
• Responsible for month end accruals and journal entries.
• Quarterly review of General Ledger accounts for expenses and revenue.
• Composed financial statements and records summarizing vendor payables for yearly budget submission and approval.
• Managed all aspects of front office duties, supplies, phones, and mail.
• Assisted in management of major aspects of building activity calendar, security, special events, marketing, conference reservations, purchase orders (maintenance) and work orders for all tenants.

One of two individuals tasked with reconciling and restructuring the reverse logistics program for two major customer accounts.

• Implement new extensive returns process for all incoming returned inventory sold.
• Reconciled $1 million in lost inventory over period of 12 weeks and issued credit.
• Coached assembly line associates on executing new returns workflow process including coding manufacturer, customer account, UPC, and conditions of return to ensure proper back end crediting.
• Oversaw 6 account support associates to ensure proper completion of customer returns and credits in warehouse management system.

Senior Account Rep

Sole sales support for Wal-Mart wireless/prepaid phone, smart watch, fitness, and home account.

• Processed on average total of 3,000 unit orders on weekly basis and set up new items, per customer pricing and shipping specs.
• Coordinated, managed, planned, and executed various multi-device displays for nationwide Black Friday, Back-to-School, and Holiday Events. Including assisting engineer with labor estimates, job cost and time study and build out.
• Provided support for AR reconciliation of customer account and AP reconciliation support for vendor supplied inventory and non-inventory items.
• Completed weekly dispute submission based on weekly reconciliation of deductions and compliance issues.
• Collaborated with Shipping, Received, Assembly, AP, AR, GL Accounting, Compliance, Engineering, and Management to meet deadlines and expectations of position.

Senior Accounts Clerk

Sole processor of all North America Inventoried accounts payable. Reconciled, processed and paid 6-12 months of past due payables over 4 month period resulting in the avoidance of holds and allowing business to flow properly.

• Processed avg. of 50 invoices per week ($5 Million/month avg.) by three-way inventoried match.
• Contacted approximately 10-15 vendors per week by email or phone to resolve any discrepancies via reconciliation.
• Prepared weekly check run for review and approval and entered ACH and Wires via Online Bank Token access.
• Consistent communication with Director of Finance and Treasury Department to ensure proper cash management at month end.
• Responsible for running managing AP aging, reconciling all vendor accounts, accruals and journal entries at month end.
• Obtained approval to take early pay discounts with 2 major suppliers. Saving on average $7k/month.
• Reviewed bill of lading documents and collaborated with Procurement team on Purchase Order, Requisition, or inventory discrepancies.
• Collaborating with AR to reconcile inter company GL accounts and customer/vendor offsets.
• Ensured SOX Compliant by providing all requested documents to Auditors.
• Assisted with implementation of Invoice Processing Automation System, AP Invoice Mailbox, and improved overall function of AP Invoice Processing.