Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brook Smith

Forney,TX

Summary

Dynamic professional with a proven track record in classroom management and student engagement, demonstrated during tenure at Forney ISD. Skilled in verbal and written communication, adept at fostering relationships and efficiently solving complex problems. Achieved significant improvements in academic growth and emotional well-being, leveraging organizational abilities and MS Office proficiency.

Overview

16
16
years of professional experience

Work History

Substitute Teacher

Forney ISD
01.2022 - Current
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
  • Worked with grade levels K-12.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Maintained day-to-day classroom management and discipline to promote learning initiatives.
  • Organized and cleaned teaching areas after daily use to maintain high standards for returning teachers or other substitutes.
  • Provided instruction for students in core subject areas.
  • Kept accurate and current attendance records and assignment sheets to maintain file compliance.

Took Time Off to Complete Bachelor's Degree

Full-time Student
12.2018 - 01.2022
  • Paid attention to detail while completing assignments.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Leasing Consultant

Liberty Group Staffing
08.2018 - 12.2018
  • Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
  • Conducted thorough market research to stay informed of current trends and competitor offerings.
  • Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
  • Greeted clients, showed apartments, and prepared leases.
  • Responded to requests and scheduled appointments for property showings.
  • Verified tenant incomes and other information before accepting lease applications.

Reservation Agent

Delta Air Lines, Inc
09.2014 - 12.2015
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
  • Improved customer satisfaction by promptly addressing inquiries and providing accurate information regarding reservations, cancellations, and modifications.
  • Resolved various issues and discrepancies for customers.
  • Boosted revenue with upselling additional services such as room upgrades, meal plans, and special event bookings.
  • Informed clients of essential travel information, such as travel times, transportation connections, medical, and visa requirements to facilitate quality service.

Apartment Leasing Consultant

Simpson Property Group
03.2008 - 04.2009
  • Provided exceptional customer service to both current and prospective residents, resulting in high levels of satisfaction and retention.
  • Enhanced tenant satisfaction with prompt responses to maintenance requests and effective communication.
  • Verified tenant incomes and other information before accepting lease applications.
  • Distributed and followed up on tenant renewal notices.

Education

High School Diploma -

Ralph H. Poteet High School
Mesquite, TX

Bachelor of Science - Human Sciences

Stephen F Austin State University
Nacogdoches, TX
12.2022

Skills

  • Classroom Management
  • Adaptable
  • Relationship building and management
  • Student Engagement
  • Organizational abilities
  • Group and individual instruction
  • Verbal and written communication
  • Complex Problem-Solving
  • Activity Planning
  • Behavior Modeling
  • Disciplinary procedures
  • Records Management
  • Organization and Planning
  • Multitasking and Organization
  • Creative Thinking
  • Documentation And Reporting
  • Issue Resolution
  • MS Office
  • Material Distribution
  • Student Counseling

Timeline

Substitute Teacher

Forney ISD
01.2022 - Current

Took Time Off to Complete Bachelor's Degree

Full-time Student
12.2018 - 01.2022

Leasing Consultant

Liberty Group Staffing
08.2018 - 12.2018

Reservation Agent

Delta Air Lines, Inc
09.2014 - 12.2015

Apartment Leasing Consultant

Simpson Property Group
03.2008 - 04.2009

High School Diploma -

Ralph H. Poteet High School

Bachelor of Science - Human Sciences

Stephen F Austin State University

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Brook Smith