Brook Sporer
Brighton,MI
Summary
Adept at driving client satisfaction and team productivity, I leveraged strong leadership and advanced communication skills at Livingston County Catholic Charities to enhance team dynamics and at Beautified by Brook LLC. to boost revenue. Known for exceptional client retention and multitasking abilities, I consistently deliver outstanding results and foster inclusive, efficient environments.
Overview
21
21
years of professional experience
2
2
years of post-secondary education
Work History
Hairstylist
Beautified by Brook LLC.
09.2003 - Current
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Provided exceptional customer service, ensuring client satisfaction and repeat business.
- Answered phone calls and emails to schedule client appointments.
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
- Collaborated with salon team to organize promotional events, driving increased foot traffic.
- Adapted hairstyling techniques to accommodate clients' diverse needs and preferences.
- Maintained clean and organized work station, complying with health and safety standards.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
Supervisor for Non-profit
Livingston County Catholic Charities
03.2018 - 11.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Boosted team morale and performance, organizing regular training sessions and motivational meetings.
- Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
- Collected, arranged, and input information into database system.
- Educated staff on organizational mission and goals to help employees achieve success.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
Education
High School Diploma -
06-2007
State of Michigan Cosmetology License - Cosmetology
09.2001 - 09.2003
Skills
- Strong leadership Skills
- Reliability, Highly motivated self-starter
- Multitasking Abilities
- Social skills, Professionalism, Time management abilities
- Advanced communication skills and Networking expertise
- Outstanding client Retention and Communicating skills
- Problem-solving aptitude and great Team building skills
- Inventory Management
- Conflict Resolution
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Supervisor for Non-profit - Livingston County Catholic Charities
03.2018 - 11.2024
Hairstylist - Beautified by Brook LLC.
09.2003 - Current
Fenton Acadamy of Cosmetology - State of Michigan Cosmetology License , Cosmetology
09.2001 - 09.2003
Howell High School - High School Diploma,
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