Brook Stookey
Canton
Summary
I am a positive, hard-working, and reliable employee that can take on obstacles in the workplace and master new skills quickly. I am passionate about helping customers and fellow co-workers and customers. My experiences in the workplace have led me to develop exceptional communication skills, outstanding performances involving teamwork and individuality, and how to be a tremendous leader and employee.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Cashier
Buehler's Fresh Foods
04.2025 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
Barista
Scooter's Coffee
04.2025 - 05.2025
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Maintained regular and consistent attendance and punctuality.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
Barista
Starbucks
07.2023 - 06.2024
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Operated cash registers to process customer payments.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Stocked shelves with ingredients needed to make coffee drinks.
- Monitored inventory levels of supplies and restocked when necessary.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Assisted in the preparation of baked goods including muffins, cookies, and scones.
RV Detailer
General RV Center
06.2022 - 08.2022
- Cleaned and washed exterior of RVs to remove dirt, grime, bugs, and other debris.
- Polished RV surfaces with waxes and buffing compounds to protect the finish.
- Applied sealants to RV roofs to prevent water damage.
- Vacuumed and shampooed carpets in the RV cabins to remove dirt and stains.
- Cleansed furniture upholstery with cleaning agents and steam cleaners.
- Scrubbed walls and floors using detergents and disinfectants.
- Sanitized kitchen appliances including stoves, microwaves, refrigerators.
- Sprayed protective coatings onto exteriors of RVs for protection from UV rays.
- Maintained records of all maintenance activities performed on each vehicle.
- Assessed customer satisfaction levels by conducting post-detail inspections.
Restaurant Hostess
Smash Bros. Resto
05.2022 - 06.2022
- Greeted customers and escorted them to their tables.
- Provided menus and answered questions about menu items and specials.
- Managed reservations, waitlists, and special requests for large parties.
- Assisted with setting up banquet rooms for special events.
- Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
- Ensured that food was served promptly after being prepared by the kitchen staff.
- Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
- Communicated with kitchen staff regarding customer feedback or complaints.
- Upsold appetizers, drinks, desserts. when appropriate.
- Restocked condiments, silverware, napkins, tablecloths. as needed.
- Balanced cash register at end of shift according to established procedures.
- Performed opening and closing duties such as restocking supplies and cleaning work areas.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
Education
High School Diploma -
Tuscarawas Valley High School
Zoarville, OH05.2022
No Degree - Accounting
Umpqua
Roseburg, OR06-2023
No Degree - Accounting
Lane Community College
Eugene, OR06-2024
No Degree - Mathematics
Grand View University
Des Moines, IA05-2025
No Degree - Aviation
Ohio University
Athens, OH05-2028
Skills
- Opening and closing duties
- Espresso machine operation
- Food Running
- Cash Handling
- Menu Memorization
- Table Bussing
- Beverage Preparation
- Ordering Procedures
- Food Preparation
- Inventory Management
- Product displays
- Conflict Mediation
- Speedy and efficient
- Active listener
- Menu knowledge
- Safe Food Handling Practices
- Friendly and outgoing
- Positive and professional
- Excellent math skills
- Team Player
- Time management skills
- Cash handling
- Patience and empathy
- Customer service
- Customer assistance
- Work ethic and integrity
- Cleaning and sanitizing
- Reliability and punctuality
- Cash register operation
- Professionalism and courtesy
- Written and verbal communication
- Order taking
- Team collaboration
Certification
Certified Barista
Accomplishments
- 2024 2nd Team All-Conference Basketball Player
- 2022 Gold Medal 3.8+ GPA
- All-High School Honor Roll
Two-sport Collegiate Athlete
At my previous three colleges and university I attended, I was grateful to be apart of both the Women's Basketball and Track & Field teams. These accomplishments of mine have given me growth in skills such as time management, teamwork, perseverance, quick-thinking, and, most importantly, communication.
Timeline
Cashier
Buehler's Fresh Foods
04.2025 - Current
Barista
Scooter's Coffee
04.2025 - 05.2025
Barista
Starbucks
07.2023 - 06.2024
RV Detailer
General RV Center
06.2022 - 08.2022
Restaurant Hostess
Smash Bros. Resto
05.2022 - 06.2022
High School Diploma -
Tuscarawas Valley High School
No Degree - Accounting
Umpqua
No Degree - Accounting
Lane Community College
No Degree - Mathematics
Grand View University
No Degree - Aviation
Ohio University
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