Summary
Overview
Work History
Education
Skills
Languages
Languages
References
Timeline
Generic

Brook Williams

Charlotte,NC

Summary

A talented professional proven successful in leading administrative team members in high-volume settings. Knowledgeable with regulations, managing files, and producing professional correspondence for diverse needs. An articulate communicator paying close attention to detail. Strong background of meeting company needs with consistent and organized practices. Strong indubitably to adapt to new situations and challenges to best enhance the organizational brand.

Overview

7
7
years of professional experience

Work History

Receptionist/Office Administrator

Amara Pain and Spine
Charlotte , NC
01.2024 - 02.2024
  • Handled sensitive information in a confidential manner.
  • Performed data entry into computer systems to maintain accurate records of customer information.
  • Assisted with scheduling appointments for clients and visitors.
  • Managed incoming and outgoing mail, courier services, faxes and other correspondence.

Behavioral Health Technician

ABS kids
Charlotte, NC
01.2021 - 08.2023
  • Documented patient behavior, interventions completed and patient response to interventions.
  • Enforced rules and regulations pertaining to client and patient care while maintaining a safe environment.
  • Assessed patient behavior, reactions and responses to treatment plans.
  • Assisted patients improve social relationships and engagement.

Assistant Store Manager

Dunkin' Donuts
Burlington, VT
03.2019 - 08.2020
  • Provided training to new employees on company policies and procedures.
  • Assisted in continuous development of effective store associates to achieve desired sales and results.
  • Answered customer questions and addressed problems and complaints in person and via phone.
  • Handled complaints from customers by empathetically listening, recording details and offering solutions.

Premanufacturing Operator

Shutterfly
Fort Mill, SC
07.2017 - 11.2017
  • Managed multiple tasks simultaneously while maintaining attention to detail.
  • Maintained records relating to product output numbers, scrap rate analysis, downtime reports.
  • Maintained production and quality documentation.
  • Attached identification labels to finished packaged items or stamped lot number and shipping destination information on containers.

Education

High School Diploma -

North Mecklenburg High School
Huntersville, NC
06-2017

Medical Assisting -

King's College
Charlotte, NC

Some College (No Degree) - Drug Abuse Counseling

Kaplan College
Columbus, OH

Skills

  • Scheduling appointments
  • Document Management
  • Payment Collection
  • Reception Management
  • Maintenance tracking
  • Record keeping
  • File Organization
  • Customer service and retention
  • Behavioral conditions
  • Data collection and analysis
  • Skill Development
  • Client Relationship Development
  • Documentation skills
  • Data Collection
  • Social skill development
  • Behavior Intervention Plans
  • Behavioral Management
  • Communication

Languages

English

Languages

English
Full Professional

References

References available upon request.

Timeline

Receptionist/Office Administrator

Amara Pain and Spine
01.2024 - 02.2024

Behavioral Health Technician

ABS kids
01.2021 - 08.2023

Assistant Store Manager

Dunkin' Donuts
03.2019 - 08.2020

Premanufacturing Operator

Shutterfly
07.2017 - 11.2017

High School Diploma -

North Mecklenburg High School

Medical Assisting -

King's College

Some College (No Degree) - Drug Abuse Counseling

Kaplan College

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Brook Williams