Virginia Brook Zannier
Davie,USA
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Intake Coordinator/ Office Administrator
Grace Therapy And Wellness
11.2023 - Current
- Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
- Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
- Reduced errors in patient data entry with thorough verification processes and attention to detail.
- Completed intake assessment forms and filed clients' charts.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Enhanced patient satisfaction with timely and accurate information during the intake process.
- Supported office staff and operational requirements with administrative tasks.
- Implemented best practices in record-keeping as per organizational standards, ensuring accuracy across all documents.
Mental Performance Consultant
CMPC
07.2020 - Current
- Develop and implement individualized performance enhancement interventions with athletes, teams, and coaches based on their specific goals and aspirations
- Assess for and teach mental skills (goal setting, imagery, relaxation techniques, mindfulness, self talk, etc.) that will benefit performance
- Build and maintain trusting relationships through the use of counseling techniques such as active listening, paraphrasing, reframing, exploration questions, and challenging maladaptive internal dialogue
- Prioritize overall well-being and enjoyment in life and sport by creating a judgment free environment that gives space to engage in exploration and develop self awareness
- Keep detailed and organized progress notes
- Communicate with clients/parents of clients about progress and performance plan moving forward
Sales and Intake Coordinator
Kinder in the Keys
03.2024 - 07.2024
- Conduct sales calls with potential patients
- Collaborate with facility directors and physicians regarding all patient care
- Awareness of many moving parts and keeping track of task priority at any given time
- Completed intake assessment forms and filed clients' charts.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Answered phone calls and provided new clients with required paperwork to initiate service.
Mental Health Virtual Assistant/Office administrator
The Productive Therapist
09.2023 - 03.2024
- Executive administrative assistant to owners of 5 different private practices around the nation.
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Answered and screened calls to provide information, schedule appointments and take detailed messages.
- Maintained a well-organized database system for improved information accessibility in daily operations.
- Managed multiple priorities effectively under tight deadlines while remaining detail-oriented throughout each task.
- Managed CRM input, exports and clean up.
- Enhanced client satisfaction by efficiently managing and organizing schedules, appointments, and travel arrangements.
Student Athlete Academic Support Specialist
Florida State University
08.2019 - 05.2020
- Met with each athlete on my caseload once a week
- Discussed current schedule, intensity of it, and if we needed to make any adjustments
- Coordinated tutoring when needed
- Made myself available for any unscheduled meetings to support athletes during hard times
- Planned daily and weekly schedules with athletes and included set times for completing school work and studying
- Taught time management skills, research skills, note taking skills, and communication skills to athletes as needed
Education
Master of Science - Sport Psychology
Florida State University
Tallahassee, FLBachelor of Science - Psychology
Florida State University
Tallahassee, FLMinor - Hospitality Management
Florida State University
Tallahassee, FLSkills
- Scheduling appointments
- Confidentiality
- Customer Service
- Multitasking and Organization
- Microsoft Office
- Phone and Email Etiquette
- Data Entry
- Documentation and Recordkeeping
- Decision-Making
- Quickbooks
Certification
- Certified Mental Performance Consultant Association of Applied Sport Psychology 2022
Timeline
Sales and Intake Coordinator
Kinder in the Keys
03.2024 - 07.2024
Intake Coordinator/ Office Administrator
Grace Therapy And Wellness
11.2023 - Current
Mental Health Virtual Assistant/Office administrator
The Productive Therapist
09.2023 - 03.2024
Mental Performance Consultant
CMPC
07.2020 - Current
Student Athlete Academic Support Specialist
Florida State University
08.2019 - 05.2020
Master of Science - Sport Psychology
Florida State University
Bachelor of Science - Psychology
Florida State University
Minor - Hospitality Management
Florida State University
- Certified Mental Performance Consultant Association of Applied Sport Psychology 2022
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