Brooke A. Baer
Wareham,MA
Summary
Skilled business development professional with comprehensive experience in managing calendars, coordinating logistics, and ensuring seamless operations. Strong focus on team collaboration and achieving results, adapting easily to changing needs. Proficient in multitasking, communication, and problem-solving, with a reliable and organized approach to tasks.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Business Development Representative
Haven Health Management
02.2024 - Current
- Identified and established contact with new clients
- Developed and maintained relationships with existing clients
- Worked with the team to develop and adjust marketing strategies
- Logged sales calls, emails, and tasks using Salesforce and Badger
- Presented products to providers and demonstrated public speaking skills
- Increased client base by identifying potential customers and initiating strategic outreach.
- Consistently met or exceeded sales targets, contributing significantly to the overall success of the team.
- Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
- Expanded business through effective network development, identifying new, and prospective clients.
Mental Health Specialist (Per Diem)
Cape Cod Hospital – Inpatient Psychiatric Services
10.2022 - Current
- Assisted in the care of psychiatric patients under supervision
- De-escalated high-stress situations and maintained patient safety
- Trained new staff members and facilitated group therapy sessions
- Ensured safety of patients through close observation during high-risk situations such as suicidal ideation or self-harm behaviors.
- Provided compassionate support during times of crisis or acute distress while maintaining professional boundaries and ethical standards.
- Monitored patients and assessed suicide risks.
- Trained new staff members on facility policies, procedures, best practices in mental health care delivery, ensuring consistent service standards across the team.
Community Service Program Staff
Department of Mental Health – State Agency
02.2023 - 10.2023
- Monitored and implemented state program policies
- Provided rehabilitative interventions to assist clients with skill-building
- Maintained trauma-informed, person-centered care
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Program Coordinator
The May Institute
07.2022 - 02.2023
- Coordinated program activities and staff schedules
- Managed program budgets and client relationships
- Oversaw staff evaluations and provided support for program growth
- Facilitated regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.
- Established strategic partnerships with external organizations, expanding program reach and impact.
- Maintained detailed records of program activities and participant data, ensuring compliance with internal policies and external regulations.
- Led training sessions for staff and volunteers, fostering a knowledgeable and cohesive team environment.
Psychiatric Technician
Rutland Regional Medical Center
09.2017 - 01.2020
- Assisted in the care of state-level psychiatric patients
- Participated in de-escalating potentially violent patients
- Trained new staff members and managed shift responsibilities
- Implemented crisis intervention protocols when necessary, ensuring the safety of all patients and staff members involved.
- Developed strong rapport with diverse patient populations through empathetic listening skills, helping them feel heard and understood.
- Observed patients closely for signs of distress or changes in condition, promptly reporting concerns to supervising clinicians for appropriate intervention.
Overnight Supervisor/Skills Counselor
LUK, Inc.
03.2016 - 06.2017
- Supervised four group homes, ensuring clients' overnight safety
- Assisted in de-escalation and trained new hires
- Managed shift responsibilities and client care
- Offered administrative oversight by maintaining routine records and performing variety of clerical work activities related to operations.
- Scheduled staff, planned budget and revised schedule to meet business needs and minimize cost.
- Evaluated employee progress towards individual goals as well as overall team performance metrics, using data-driven insights to inform decision-making processes related to staffing assignments or performance management initiatives.
- Coordinated with daytime supervisors to ensure continuity in operations across different shifts.
Education
EMT-B - Emergency Medicine
National EMS Institute
Worcester, MA01-2021
GED -
Oakmont Regional High School
01.2010
Skills
- Licensed Emergency Medical Technician
- Certified Emergency Medical Dispatch
- Proficient in Epic Systems Software
- Proficient in Salesforce
- Proficient in Badger
- Excellent communication skills
- Excellent presentation skills
- Strong organizational abilities
- Strong multitasking abilities
- Proven track record of identifying new opportunities
- Maintaining relationships
- Experience with service scheduling
- Experience with customer service
- Experience with team coordination
Knowledgeandskills
- Licensed Emergency Medical Technician
- CPI, MOAB Safety certified
- Certified Emergency Medical Dispatch
- Proficient in Epic Systems Software, Salesforce, Badger
- Excellent communication and presentation skills
- Strong organizational and multitasking abilities
- Proven track record of identifying new opportunities and maintaining relationships
- Experience with service scheduling, customer service, and team coordination
Certification
EMT-B & EMD
Emergency Medical Technician & Emergency Medical Dispatch
- EMS Safety Courses, Various accreditations focusing on safety within the EMS role.
- Emergency Dispatcher - International Academies of Emergency Dispatch (IAED).
- Emergency Medical Technician (EMT) - National Registry of Emergency Medical Technicians (NREMT).
- Incident Command System for Single Resources and Initial Action Incidents (ICS 200) - Federal Emergency Management Agency.
Timeline
Business Development Representative
Haven Health Management
02.2024 - Current
Community Service Program Staff
Department of Mental Health – State Agency
02.2023 - 10.2023
Mental Health Specialist (Per Diem)
Cape Cod Hospital – Inpatient Psychiatric Services
10.2022 - Current
Program Coordinator
The May Institute
07.2022 - 02.2023
Psychiatric Technician
Rutland Regional Medical Center
09.2017 - 01.2020
Overnight Supervisor/Skills Counselor
LUK, Inc.
03.2016 - 06.2017
GED -
Oakmont Regional High School
EMT-B & EMD
Emergency Medical Technician & Emergency Medical Dispatch
- EMS Safety Courses, Various accreditations focusing on safety within the EMS role.
- Emergency Dispatcher - International Academies of Emergency Dispatch (IAED).
- Emergency Medical Technician (EMT) - National Registry of Emergency Medical Technicians (NREMT).
- Incident Command System for Single Resources and Initial Action Incidents (ICS 200) - Federal Emergency Management Agency.
EMT-B - Emergency Medicine
National EMS Institute
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