Brooke Adams
Beverly,MA
Summary
Accomplished HR leader with a proven track record at MetroWest Medical Center, excelling in compliance management and fostering employee relations. Initially began as a Senior HR Business Partner and was promoted to Director of Human Resources within 4 months. Skilled in navigating complex labor relations, ensuring organizational standards are met with a results-driven approach. Robust history in multitude of roles across different healthcare specialties that has lead to unique perspective and holistic approach.
Overview
12
12
years of professional experience
Work History
Director of Human Resources
MetroWest Medical Center
04.2023 - Current
- Managed team of HR professionals who serviced 1000+ employees.
- Maintained "open door" policy to encourage employee communications and resolution of issues.
- Coordinated and trained management on proper performance evaluations, supervisory practices, dispute resolution, and employee accountability.
- Managed complex employee relations issues, reducing legal risks and maintaining a positive work environment.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
Human Resources Manager
Country Center for Health and Rehabilitation
12.2020 - 03.2023
- Facilitated payroll for 90+ employees.
- Interviewed, onboarded and oriented new hires.
- Built and maintained files for all active employees.
- Assisted in dispensing and reviewing disciplinary action across all departments.
- Reported work-related injuries and maintained affiliated files (including OSHA log).
- Fostered a warm and team-work oriented environment.
Patient Access Scheduler
Northshore Medical Center
06.2012 - 12.2020
- Worked directly with patients over the phone to schedule outpatient medical procedures in an unscripted environment
- Collaborated with medical professionals to schedule procedures and tests according to clinical guidelines.
- Handled personal and confidential patient information in compliance with HIPAA laws.
- Processed insurance information and obtained prior authorization with insurance companies.
- Began position as a seasonal job while attending university and returned as a full-time employee post-grad.
Education
Bachelor of Science - Psychology
University of Massachusetts Amherst
Amherst, MA09.2019
Skills
- Benefits Administration
- Compliance Management
- Employee Relations
- Payroll Management
- Labor Relations
- Market Wage Analysis
Accomplishments
- Member of 4 seperate Union Contract Negotiation Teams during prolonged contract negotiation.
- Created and implemented program to ensure proper wage increases were processed in compliance with Union contracts.
Timeline
Director of Human Resources
MetroWest Medical Center
04.2023 - Current
Human Resources Manager
Country Center for Health and Rehabilitation
12.2020 - 03.2023
Patient Access Scheduler
Northshore Medical Center
06.2012 - 12.2020
Bachelor of Science - Psychology
University of Massachusetts Amherst
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