Summary
Overview
Work History
Education
Skills
Timeline
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BROOKE A. DISMUKE

New York,NY

Summary

Energetic Hostess enhances customer experiences in food service setting. Courteous and friendly when directing customers to tables, giving directions, and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service.

Overview

3
3
years of professional experience

Work History

Lead Hostess

North Italia
01.2024 - Current


  • Eficiently managing reservations and seating arrangements.
  • Serviced customers for to-go orders; Knowledge on POS systems and order accuracy.
  • Assisted servers; Delivering cocktails and entrees during rush hours.
  • Managed guest waitlists effectively, minimizing wait times while still accommodating walk-in customers whenever possible.
  • Assisted management with hiring, training, and evaluating new host/hostess staff members to maintain a high-performing team.
  • Adapted quickly to changing restaurant needs, maintaining composure under pressure and exhibiting excellent problem-solving skills.
  • Ensured smooth transitions between shifts by thoroughly communicating pertinent information with incoming team members during shift changeovers.

Personal Assistant

Dr. Latricia Coffey
09.2022 - 10.2023
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Improved time management of the executive through effective prioritization and organization of tasks.
  • Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
  • Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.

Hostess

Alexxa's Restaurant- Paris Hotel and Casino
08.2021 - 01.2023
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
  • Worked in a high-volumed and fast paced environment providing a fine dining experience.
  • Scheduled and managed reservations and party booking.
  • Provided attentive customer service to guests and fostered warm conversation and relationships with repeat customers.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.

Education

Associate of Arts -

University of Nevada, Las Vegas
Las Vegas, NV
10.2024

Diploma -

Las Vegas Academy of The Arts High School
Las Vegas, NV
05.2021

Skills

  • Microsoft Office
  • Google
  • OpenTable
  • Customer Service
  • Administrative Tasks
  • VIP handling
  • Adaptability
  • Food safety awareness
  • High-volume dining
  • Bar terminology
  • Detail Oriented
  • Guest Relations
  • Restaurant Operations

Timeline

Lead Hostess

North Italia
01.2024 - Current

Personal Assistant

Dr. Latricia Coffey
09.2022 - 10.2023

Hostess

Alexxa's Restaurant- Paris Hotel and Casino
08.2021 - 01.2023

Diploma -

Las Vegas Academy of The Arts High School

Associate of Arts -

University of Nevada, Las Vegas

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BROOKE A. DISMUKE