Brooke Alexander
Https://www.linkedin.com/in/brookenalexander/,TX
Summary
Account and Client Success Manager. Highly organized and efficient analytical thinker with a background in business ownership and sales mindset who works collaboratively to execute and achieve goals. Proven success building and maintaining relationships with clients that exceed expectations. A decisive leader with strong communication and interpersonal skills. Self-motivated and eager to learn, always interested in taking initiative to learn new tools or improve processes.
Overview
2
2
years of professional experience
Work History
Account Manager
Boon Group
07.2023 - Current
- Developed customized account plans for clients to help them achieve their business goals.
- Maintained 100% client retention rate by providing exceptional customer service and anticipating client needs.
- Monitored industry trends to provide informed recommendations on new products or services that could benefit clients' businesses.
- Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
- Performed effectively in self-directed work environment, managing book of business, day-to-day operations, and decisions.
- Traveled nationwide to meet with clients and discuss needs, tailor solutions and close deals; 20% annual client travel
Senior Client Success Manager
360Connect
01.2022 - 07.2023
- Management of full account life cycle post sale: implementation and customer onboarding, managing services and support for digital marketing firm;
- Managed enterprise accounts with monthly totals over $200K; maintained and supported client relationships and analyzed client feedback to prevent churn
- Consistently met monthly revenue goals through account retention, upselling, and account expansion. Averaged $11,100/month in expansions for 2023
- In depth industry and product knowledge in 40+ categories; used this knowledge to develop marketing campaigns and address problems pertaining to all aspects of account to maintain client satisfaction and build lasting business relationships
- Data analysis and presentation for C level clients; hosted meetings with clients to promote client satisfaction, present data based reports and forecasting, and keep all parties aligned with changing environment
- Liaised between account holders and internal departments to identify trends and issues for continuous improvement on account management; conducted departmental research to implement progressive updates to products and processes
- Extensive project management including rewriting training manual for incoming Account Managers, training incoming employees, planning and prepping attendees for annual conventions, product and software updates and management
- Internal account and call auditing for quality control
Education
Bachelor of Arts - PSYCHOLOGY
The University of Texas
Austin, TX05.2003
Skills
- MS Suite, Salesforce, and Jira proficiency
- Relationship and Team Building
- Verbal and Written Communication
- Multi-departmental Collaboration
- Account Development & Project Management
- Team Leadership
- Training Management
- Data Analysis and Presentation
- Successful Key Account Management
- Small business owner for 11 years
Timeline
Account Manager
Boon Group
07.2023 - Current
Senior Client Success Manager
360Connect
01.2022 - 07.2023
Bachelor of Arts - PSYCHOLOGY
The University of Texas
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