Brooke Allison
Account Executive / Project Manager/CSM
Parker,CO
Summary
Successful Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.
Overview
15
15
years of professional experience
1
1
years of post-secondary education
2
2
Certifications
Work History
ACCOUNT EXECUTIVE/INSURANCE SALES
Madison Avenue Insurance Group
DENVER, CO
10.2020 - 02.2022
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Recorded and maintained sales prospect and sales data within customer relationship management system.
- Maximized revenue by servicing accounts and proposing new products and services to established customers.
- Strengthened customer relationships with proactive and collaborative approach to managing needs.
- Identified sales growth opportunities by networking and building relationships.
- Identified customer needs and achieved service levels that met and exceeded expectations.
MANAGER/HR
Medicinal Wellness Center
DENVER, CO
10.2016 - 03.2018
- On-boarding of new employees - completing of New Employee Paperwork and health insurance applications.
- Implemented performance review and motivational strategies to elevate HR team results.
- Heavy use of QuickBooks: vendor payments/account management, paying bills, monthly reconciliation of all bank accounts, invoicing customers, payroll operations.
- Developed focused training programs, leadership pipeline and succession plans.
- Oversaw legal compliance with federal, state and local laws and regulations in addition to compliance with company policies and procedures.
- Advised decision-makers on complex and confidential matters ranging from performance management to employee relations issues.
CUSTOMER CARE MANAGER
Level 3 Communications, Inc.
BROOMFIELD, CO
05.2014 - 04.2016
- Delegated tasks to existing support team members and used cloud-based tools to help solve complex business issues.
- Single point of contact for a group of assigned customer accounts which typically have a medium to large revenue scope or have moderate to high complex product needs.
- Manages any interactions from the customer to ensure highest levels of customer satisfaction.
- Proactively manages the customer’s service needs to ensure the highest levels of customer satisfaction and that their expectations are met. Promotes revenue growth, retention, and overall customer satisfaction.
- Serves as the conduit and escalation point for exception problem management of customer troubles and issues in the areas of order entry, order validation, service activation, test and turn-up, customer access group, technical customer account management, disconnects and billing activities.
BUSINESS CUSTOMER CARE IMPLEMENTATION SPECIALIST
Sprint
ENGLEWOOD, CO
04.2012 - 01.2014
- Accountable for managing small business to large Government/Public Sector accounts for life-cycle, starting from customer acquisition through billing activation across the product portfolio using Salesforce
- Responsible for the management of escalated customer issues, including troubleshooting customer equipment and service problems, and recommending process improvements.
- Worked direct with customer, outside vendors, sales, network and operations to create solutions for the customer's changing demands
- Serving as single point of contact to customer while providing engineering and implementation of highly complex integrated products/network solutions
Education
High School Diploma -
Eaglecrest High School
Centennial, CO 08.1996 - 05.1999
Skills
Business development and planning
Forecast preparation
Account servicing
Relationship building and management
Sales proficiency
Customer Relations
National accounts
Complaint resolution
Organized
Microsoft Systems
Saas Systems/CRMs
Salesforce
Certification
Property and Casualty Insurance License
Timeline
Property and Casualty Insurance License
10-2020
Life and Disability Insurance License
10-2020
ACCOUNT EXECUTIVE/INSURANCE SALES
Madison Avenue Insurance Group
10.2020 - 02.2022
MANAGER/HR
Medicinal Wellness Center
10.2016 - 03.2018
CUSTOMER CARE MANAGER
Level 3 Communications, Inc.
05.2014 - 04.2016
BUSINESS CUSTOMER CARE IMPLEMENTATION SPECIALIST
Sprint
04.2012 - 01.2014
High School Diploma -
Eaglecrest High School
08.1996 - 05.1999