Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brooke Alsip

Vernal,UT

Summary

Dedicated and trustworthy employee with a strong track record in cash register operations, merchandise stocking, and delivering exceptional customer service. Exceptional organizational skills, proactive approach, and punctuality. Thrives in collaborative team environments, fostering positive interactions with clients. Driven and eager to broaden experience and seize new opportunities, possessing a natural aptitude for quick learning.

Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Overview

4
4
years of professional experience

Work History

Sales Associate

Basin Sports
07.2024 - Current
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Solved customer challenges by offering relevant products and services.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Built relationships with customers to encourage repeat business.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.

Bartender

Big Sky Bar
01.2024 - 06.2024
  • Cultivated warm relationships with regular customers.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Increased sales significantly by upselling higher-end products to customers.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Obtained cash bank and stocked service bar to prepare for operation.

Cashier

Corner Store
01.2024 - 06.2024
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Resolved customer complaints professionally in accordance with company policy.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Ensured compliance with all safety regulations within the store environment.
  • Stocked shelves with merchandise when needed.
  • Followed company security procedures for handling large sums of money.
  • Performed other duties as assigned by management.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Processed credit card, cash, and check payments, ensuring all transactions were accurate.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Delivered high level of customer service to patrons using active listening and engagement skills.

Server

Stockmans Club
01.2024 - 06.2024
  • Bussed and reset tables to keep dining room and work areas clean.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.

Booking Agent

Navtec Expeditions
12.2022 - 01.2024
  • Created and maintained client records, including contact information, payment histories, and booking preferences.
  • Provided technical support during events by troubleshooting any issues that may arise.
  • Reviewed invoices from vendors to ensure accuracy before submitting payment requests.
  • Performed administrative tasks such as filing paperwork and updating databases.
  • Coordinated all aspects of event planning from initial concept through post-event follow-up.
  • Monitored customer feedback following events in order to improve future offerings.
  • Prepared detailed proposals outlining the scope of work to be completed for each event.
  • Worked closely with clients to develop detailed specifications for events that meet their needs and budget requirements.
  • Processed payments from clients in a timely manner according to established procedures.
  • Identified areas of improvement within existing processes and implemented changes accordingly.
  • Kept paper and digital records of bookings, reservations and client needs.
  • Transmitted information or documents to customers through email, mailings or facsimile machine.

Server

Moab Diner
06.2021 - 12.2022
  • Greeted customers promptly and took orders to keep flow of traffic moving.
  • Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
  • Performed shift change tasks each day to keep store neat and running smoothly.
  • Collaborated with team members to quickly fill large orders and serve large parties.
  • Trained newly hired employees on routine tasks and customer service.
  • Provided support to crew members, facilitating quick food preparation and delivery.
  • Accurately operated cash register to process customer payments.
  • Completed milkshakes and ice cream desserts for customers.
  • Documented customer orders and conveyed special requests to kitchen staff.
  • Delivered exceptional service as illustrated through multiple positive Yelp reviews.
  • Prepared salads, soups and sandwiches for customers.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.

Education

GED -

Ashley Valley Education Center
Vernal, UT
03-2021

Skills

  • Customer Service
  • Payment Collection
  • Cash Register Operation
  • Product Recommendations
  • ID Verification
  • Customer Assistance
  • Cash Handling
  • Payment Processing
  • Drawer balancing
  • POS Systems
  • Ordering and stocking
  • Inventory Management
  • Product Knowledge
  • Complex Problem-Solving
  • Cleaning and sanitizing
  • Issue Resolution
  • Organizational abilities
  • Upselling
  • Retail loss prevention
  • Promotional support
  • Strategic planning
  • Superb time management

Timeline

Sales Associate

Basin Sports
07.2024 - Current

Bartender

Big Sky Bar
01.2024 - 06.2024

Cashier

Corner Store
01.2024 - 06.2024

Server

Stockmans Club
01.2024 - 06.2024

Booking Agent

Navtec Expeditions
12.2022 - 01.2024

Server

Moab Diner
06.2021 - 12.2022

GED -

Ashley Valley Education Center

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